ODEON Trowbridge Reviews Summary

Facilities & Environment

Pros:

• "What a super facility that has been built in Trowbridge by the Odeon Group."
• "The theater we sat in was clean, air conditioned and comfortable."
• "It's a great multiplex cinema with free parking."
• "The whole place comes with a very nice bar and is attached to a really great Costa cafe too."
• "The cinema is very clean and the food is great."
• "Very clean and fresh, helpful staff, great facilities for the disabled."
• "Beautiful building, smiling and helpful staff."

Cons:

• "Each time I've had people sitting in the seat I purchased so there appears to be no control or guidance."
• "The booking system is long, complex and repetitive."
• "Premier seats are spacious and comfortable but I noticed some of the standard seats looked a little tatty."
• "Also some screens have some weird issues where it seems like there's holes in it or lines horizontally."
• "Floors all sticky."
• "The disabled toilet was out of toilet roll there was a river of water plus toilet roll all over the floor."
• "Seats certainly could do with cleaning and the same goes for the toilets, at least the men's."

Staff & Service

Pros:

• "The staff are great, helpful and interested in the films."
• "Staff are friendly, service is always quick."
• "Really nice cinema and the staff are excellent (they talk to you and often know a lot about the films)."
• "The staff were helpful and happy to be there."
• "Really friendly and helpful people."
• "The staff here are fantastic, every time we visit, they go out of their way to be chatty and professional too!"
• "Staff have been very nice every time I've been there and very helpful when I've made a mistake while booking tickets online."

Cons:

• "Having to deal with an incompetent and rude manager when you go out to have a good time is the last thing one needs."
• "Though the staff do seem to be untrained at times, it feels like the place is run by school children some days."
• "So short staffed there was no one around to speak to and to top it all, some poor soul begging outside in the cold."
• "Hard to get good staff by looks of it."
• "Caught covid here twice in the last year... Dirty inside, duct tape holding some seats together."
• "Staff were no help on the matter and didn't even offer us a refund."
• "The staff were ok, slightly rude."

Pricing & Offers

Pros:

• "Now on our second year of limitless cards and well worth it!!"
• "They do a £5 ticket on Tuesdays, which is a great offer."
• "Meerkat Movies accepted as well as discount/special screenings offered."
• "Have a glass of wine with the movie."
• "Ticket prices are not too bad, especially if you can go in the afternoon."
• "Had a 2 for 1 deal."
• "Food is a little bit expensive but the limitless passes are great value for money and quite often give you a discount on food anyway."

Cons:

• "Sweets and drinks stupidly expensive."
• "Popcorn and drinks are a joke overpriced as always."
• "Overpriced food and drinks as always with cinemas."
• "Prices for a regular popcorn and coke was £8."
• "Way overpriced refreshments as usual in a Odeon cinema."
• "Prices are a RIP OFF - charging you £1 extra to see newer films."
• "Ice blast and coke £9.29???? Like, day light robbery?!"

Accessibility & Convenience

Pros:

• "Great cinema but just watch the crap parking company who control the car park and check how long you will be in the cinema."
• "It's a great multiplex cinema with free parking."
• "Three hours free parking is quite adequate."
• "Great central location in the town. Adjacent free parking for up to 3hrs."
• "Parking easy as are the numerous restaurant chains adjacent."
• "Also features a Costa coffee and licensed bar...and yes you can take alcoholic drinks from the bar into the screens."
• "Picking up tickets is very easy if you book in advance."

Cons:

• "Can be a struggle to find a parking space especially when the poncy knob heads using nandos can't be arsed to park in a space and obstruct everyone else."
• "I like that everything is compact but this does come at a cost of the lack of convenient parking spaces."
• "Absolutely shocking parking not enough disabled spaces struggled so much we missed the beginning of the film."
• "Little bit pricey and can be a struggle to find a parking space."
• "Cinema is great. But when I last went one of the self service ticket machine didn't print my tickets."
• "Scumbag parking operators for this cinema... then get fined £300++ for parking when you had a ticket."
• "Caught covid here twice in the last year... concessions stand expensive and sold out of lots of stuff."

Experience & Atmosphere

Pros:

• "The seating is pretty decent."
• "The picture and sound are amazing if a little on the loud side but overall a great place to see that latest blockbuster."
• "Great food, coffee, ice cream, whatever... All available in the complex."
• "The chairs in the screens are so comfortable and it's always the right temperature."
• "Cinema is nice, chairs are comfy, staff friendly."
• "Really nice cinema, feels very inviting and modern."
• "The seats were very comfortable and the 3d was excellent."

Cons:

• "This cinema is killing cinema as I’m certain that those who attended, would vow to never go to the cinema again."
• "The lights in the auditorium were left on all the way through the film."
• "And the front row seating is far too close making the film unwatchable, also causing neck pain!"
• "The cinema is excellent - the films are awful - when will some intelligent films be shown again?"
• "I went to the cinema with my wife and we both found it to be too loud."
• "There have been many films that are not family or action blockbusters that I have wanted to see, but they have not been shown, or have only been shown during the daytime on a weekday."
• "My only complaint is that the projector image is too dark, same story with every movie."