Address: 30 West St, Harrow, HA1 3EF, United Kingdom
Phone: +442084223155
Rating: 4.4
based on 151 reviews.
Staff and Service
Pros:
"I always love the castle but in these strange times they really are going above and beyond!"
"Although relatively quiet at this time, we felt very welcome in this fine old pub, and enjoyed a delicious meal washed down with well kept Fuller's ales."
"They have good, tasty food and know how to look after their customers."
"Once inside, I was cheered by the warm fire and friendly waiting staff."
"The team were just fantastic offering to prepare a special combination of food without prior notice - just 10 out of 10."
"Servers and bar staff seem friendly enough."
"We had a very friendly waitress take our order and was very attentive with our table."
Cons:
"A lovely pub let down by terrible staff."
"Service was really slow - ended up going to the bar to order, as no one was coming."
"Getting the attention of their waiting staff & them delivering what was requested however was yet another issue."
"He still seemed determined to do everything to avoid helping the customers."
"Rude staff, customers with BO issues waited 30 mins stood by the bar was ignored by the 3 people at the bar."
"Absolutely horrific experience at this well known landmark. Rude and unwelcoming staff."
"The service was stunningly slow, disinterested and borderline rude."
Food Quality
Pros:
"Very dog friendly pub with the best Sunday roast and extremely friendly staff."
"Both were well cooked and clearly the chef used premium quality ingredients."
"The drinks were great - lovely ale and the wines were very good."
"The Sunday roast was amazing. Its probably the best Sunday roast I've ever had."
"They offer an excellent kids menu, very good value and good food."
"It is excellently cooked and well presented dishes and full of flavour."
"The food we were served demonstrated the passion and professionalism that the chefs, Márcio and Adrian, have for their trade."
Cons:
"Probably the worst Sunday pub roasts we have had in years."
"The Pan roasted Whole plaice with Caper butter sauce, hand- cut chips, buttered greens which I can only describe again as a tasteless disappointment."
"Then dessert was Baileys bread and butter pudding which just tasted of fat and sugar and was completely soggy."
"The burger was pathetic, small and cold."
"Although the crackling was good the pork was quite dry."
"We retuned today after our last visit for Mothers Day to find the roasts disappointingly bland, with items missed served with poor quality beef laden with gristle and gravy that ranked lower than the leading instant brand."
"The chef is refusing to make it because it is not on the menu!"
Atmosphere and Ambience
Pros:
"Authentic English pub vibes."
"Love this place... Especially during the summer."
"An absolutely charming looking pub with friendly staff and lots of outdoor space."
"Lovely cozy little pub good for winter months. The garden is stunning and a good size for lots of people in summer."
"Great ambience and decor."
"Atmosphere oozes from every niche and corner table."
"One of the best pubs I've been to; accessible location yet quiet; excellent, well-priced food."
Cons:
"Awful place to eat scruffy staff who throw ketchup all over you."
"Nice atmosphere but food massively overpriced."
"A big disappointment, a tatty untidy garden, food was lukewarm and overcooked."
"A new addition is background music at the Castle whether it was a bad playlist but having cheesy tunes in the background was painful and very off putting."
"The dining area is Victorian interior with a very medieval feel to it."
"Visited this pub for a drink on a Saturday evening. The service was good, not very professional but polite. Overall liked the atmosphere of an old English pub, a little dark for my liking but I guess that's what you expect."
"The Castle is no longer on my list of places to visit, whether with friends or my fellow workers."
Value for Money
Pros:
"Great service that is reasonably priced."
"It's dog friendly, so I'll take that!"
"Food is very nice, I would recommend booking a table if you want to eat in the weekend evenings."
"Good food, good ale, and a good few hours catching up somewhere warm and cozy given whatever named storm was raging outside."
"Best pub in Harrow-on-the-hill with good quality food, table service, a good range of real ales and contactless payment with no lower limit."
"Great for a family meal or catch up with friends."
"Their fish and chips is done the classic way, and there are always other enticing dishes on the well-planned and nicely considered menu."
Cons:
"Beer is expensive of course - but £13.60 for 2 pints is a push."
"Paying £14 for burger and chips. The burger patty was nice but the chips were overcooked and stale and there was no garnish to spruce up a dismal looking plate."
"Although fish and chips was a bit pricey."
"The burger was pathetic, small and cold. Not £17.50 worth."
"£15 & £16 for lunch, which proved to be very poor for the price."
"Tiny portions of food for huge prices."
"So a chop and some lumpy mash with a smear of Dijon mustard cost £21."