MyTutor Reviews Summary

Tutor Quality

Pros:

• "He finds his tutor supportive, friendly, and very knowledgeable."
• "The tutors we have are fantastic and great value for money."
• "Our grandson immediately connected with the tutor, Jonathon. a youngish man with a very pleasant personality."
• "The tutors, we’ve used 2 (English & Maths GCSE) and they’re really engaging, knowledgeable and my son gets on really well with them."
• "Since using My Tutor my daughter has gained a lot of confidence with Maths. Her Tutor Grisilda is amazing!"
• "The tutor is knowledgeable and accommodating and offers accurate and detailed reports."
• "James is a patient tutor for Maths."

Cons:

• "incompetent company, they lost my references and blocked me from accepting lessons despite being their fault."
• "I arrived at the scheduled time, and even though the instructor had responded to my earlier message for a booking, she opted not to show up on the day."
• "Had arrange a video call with another tutor only to be left dat waiting for 15 minutes and a no show front the tutor."
• "They make money by recruiting unqualified 'tutors' who would normally be charging £15 an hour, doubling their fee and giving the impression of professionalism."
• "The vast majority of 'tutors' have zero teaching experience."
• "Bad Experience even before we started, Very Unprofessional, as the tutor did not turn up at all after a long wait."
• "Started paying for my daughters tutor early this year, all seemed good. But in the last 6-7 weeks he did not turn up no communication etc."

Customer Service

Pros:

• "Administrative issues are best managed by email and they are quick and fair in their responses."
• "I am very impressed with the TOTAL administration of MyTutor online teaching for my son's GCSE exams preparation."
• "Adam, from the customer service team was excellent when I rang with my query."
• "The Tutors and Customer Operations responded very quickly to all my queries."
• "I have always found the customer service staff very helpful whenever I've needed to contact them."
• "The customer service team are very efficient in dealing with any queries I had."
• "The customer service team were great too. Always happy to help with any queries."

Cons:

• "I am incredibly disappointed with the technical side to the point that I have complained to the management."
• "When I contacted Mytutor the response was not at all helpful and they didn't even agree to contact the tutors concerned."
• "I have spoken to numerous representatives and still can’t seem to get any answer other than 'please boost your profile or use our online bookings.'"
• "Terrible company. I booked meetings with tutors to discuss tuition for my daughter and each one was cancelled on the last minute and one tutor didn't show up at the time scheduled."
• "Support and respect for tutors is atrocious."
• "This is an unbelievably scummy and poorly-run website."
• "Really disgusted, exams are ongoing which is when maximum support is required."

Platform Usability

Pros:

• "MyTutorWeb is easy to use, and really flexible for both tutor and tutee, meaning that tutorials can take place regardless of location or date."
• "The flexibility of tutoring online is unlike anything I've come across."
• "The site was so easy to use."
• "The tech team are in fairness very polite and helpful."
• "The website is really user friendly and has a great lesson platform (not just a video call, but interactive page)."
• "The platform is easy to navigate, and very clear and user-friendly."
• "The interactive classroom that MyTutorWeb have has everything you could need."