Dough & Oil Reviews Summary

Category: Pizza restaurant

Address: 18 Castle St, Shrewsbury, SY1 2AZ, United Kingdom

Phone: +441743384261

Rating: 4.7
based on 189 reviews.

Food Quality

Pros:

  • "You can tell the ingredients are fresh and really good quality."
  • "Big Fish pizza was very tasty, crust was perfect."
  • "Tasty pizzas made with fresh ingredients."
  • "The taste easily matched the presentation."
  • "Food was amazing and very affordable."
  • "Their gluten free is handmade and fired as well."
  • "Absolutely beautiful food, fantastic service."
  • "The rubarb and custard ice cream is a must try item."

Cons:

  • "The sauce was nothing special."
  • "Ordered the lamb pizza but can’t remember its specific name. Was a bit surprised to have lamb mince on there and it tasted very oily and fatty."
  • "Had a coffee, of which was slightly burnt."
  • "My boyfriend got some kind of pizza with a creamy base instead of tomato and he couldn’t finish it without gagging."
  • "I think it’s been over hyped."
  • "Sadly they dont have vegan cheese at all now which is basically like saying vegans arent welcome."
  • "They forgot our order and after 45 mins on enquiring they finally admitted this."
  • "Didn't feel like I was cared for. Maybe because I only had a coffee and didn't spend enough to warrant good service?"

Atmosphere and Decor

Pros:

  • "The design of the place is quite retro and artistic which was fun!"
  • "Fun, quirky and creative interior aesthetic."
  • "Very modern decor."
  • "It has its unique fun vibe and I’d like to visit again in the evening for pizza."
  • "The girl that served us was lovely and gave brilliant recommendations when I couldn't choose."
  • "We sat outside enjoying the late summer sunshine..."
  • "The music was subtle and chilled, I was pleasantly warm and never felt rushed."
  • "Funky music added to the atmosphere."

Cons:

  • "Inside the table was more second then renewed is that what they call any way it the lady that served me was nice polite the wire spool table it self i was scared to touch in fear of getting a splinters."
  • "Outside the table was more second then renewed is that what they call any way it the lady that served me was nice polite the wire spool table it self i was scared to touch in fear of getting a splinters."
  • "Music a little too loud although it does fit in with the slightly retro vibe - not bad music, just noisy in your ear when trying to have conversations."
  • "Small inside which I'm sure some people would be put off by."
  • "The inside of this place seemed dark,cramped and loud so i sat outside."
  • "Music a little too loud although it does fit in with the slightly retro vibe - not bad music, just noisy in your ear when trying to have conversations."
  • "Inside the table was more second then renewed is that what they call any way it the lady that served me was nice polite the wire spool table it self i was scared to touch in fear of getting a splinters."
  • "Small inside which I'm sure some people would be put off by."

Service

Pros:

  • "Lovely friendly staff."
  • "Consistently excellent service, atmosphere and food!"
  • "Staff were friendly and served us quickly."
  • "Hand sanitizer was available at every table. Food was served quickly."
  • "Most of the staff are still the same - which is always a good sign."
  • "The staff were friendly and served us quickly."
  • "The service was a tad slow, however you can accept that if you can see that the serving staff are working at maximum capacity - which they were."
  • "Staff are megga nice and friendly - and the food, well probably the best pizza i've tasted."

Cons:

  • "The service wasn't that great. Didn't feel like I was cared for."
  • "Lovely place with good atmosphere. All good except for an over enthusiastic bouncer that was determined to believe my friend was vaping despite being offered to search our belongings to prove we weren't."
  • "Staff were very friendly but we weren’t impressed with the food - I think it’s been over hyped."
  • "We've wanted to try Dough and Oil for ages, but have tried to order a delivery from them previously and been messed around with whether the kitchen could take any more orders or not."
  • "Lovely place with good atmosphere. All good except for an over enthusiastic bouncer that was determined to believe my friend was vaping despite being offered to search our belongings to prove we weren't."
  • "Staff were very friendly but we weren’t impressed with the food - I think it’s been over hyped."
  • "We've wanted to try Dough and Oil for ages, but have tried to order a delivery from them previously and been messed around with whether the kitchen could take any more orders or not."
  • "Looks nice and the Mac and cheese was really nice, unfortunately the service was horrendous."

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