Pizza Hut Reviews Summary

Customer Service

Pros:

• "Me and my partner walked in and were greeted with the warmest smiles and the best Pizza Hut service that we have ever encountered."
• "Seemed like a great team that went above and beyond."
• "very nice food didnt have to wait for the staff were brilliant nothing was to much trouble the lady who served us knew her job and she also knew her job thank you very much we will be returning very soon."
• "Lovely friendly staff, very welcoming and helpful 🙂"
• "Super fast service, very nice staff, and if one of them doesn't know the answer to a question, one of the others will, for sure."
• "The atmosphere was great and it was lovely to see everyone absolutely blasting their roles down to a T."
• "Overwhelmed by your wonderful staff! So welcoming and friendly."

Cons:

• "they tried charge us for two resorting in having to speak to the extremely rude manager."
• "Appalling service u cannot pick where you sit staff constantly stare at you."
• "The staff are young incompetents ignorance and unwilling to do they job properly and they are dirty themselves and just look over they uniforms JESUS."
• "waiting very long and ignored by staff."
• "Trying to get a staff members attention was difficult, we nearly walked out."
• "The staff member showed us to the table and explained the ordering online system. This system is very complicated and the staff were also confused about this."
• "Just horrible place to visit, don't spoil your weekend there. It's all lack of education would say, If manager itself is so rude how would you expect staff to be nice."

Food Quality

Pros:

• "Great food, warm, tasty and arrived quickly."
• "Food was good and there are so many vegan options, it's great. The vegan cheesecake is brilliant and 100% worth it."
• "The pizzas and pastas were hot and fresh and were being regularly topped up by staff."
• "We went for the buffet which was delicious with lots of choice. The salad bar was tasty with again lots of choice."
• "Pizza tastes just as it should, and came to the table at a pleasant temperature and speed."
• "The Goats Cheese pizza is one of the best I have ever tasted! Really would recommend."
• "Food was hot and really tasty, hats off to the chef."

Cons:

• "Food was ok."
• "Food was terrible I got an under cooked slab of oil and a side order of diariea I will not ever be coming back here and honestly think it may be a long while till I order from them again it made me so sick."
• "the pizzas were soo dry and leftover...for sure they were not fresh even the order was late."
• "Food was not severed together 8 min wait between our sons food and ours. Then it arrived and had been microwaved to death the oil round the cheese pasta was boiling hot."
• "Very poor food, microwaved pasta and frozen chicken bites for the kids, pizza was burnt, no flavor and didn't taste fresh."
• "When the margarita pizza came it was too greasy and not even warm. The vegetarian pizza was even worse."
• "The pasta was oily and hard, the sauces had a skin on and the tomato one was really bitty and had a bitter taste to it."

Value for Money

Pros:

• "Great value meal out and would recommend."
• "Very affordable cheap prices."
• "The meal deals are really great value and allowed me to have a great meal."
• "Great for the price, buffet, unlimited food for what you pay and it's great tasting pizza with all different toppings and what not and also side food like nachos, sweet corn and salad it makes for a great family dining day out!"
• "The service over the phone was great, and I was informed about all the offers available for a Tuesday."
• "Piff pizza, scrumptious salads, delectable drinks. Banging."
• "Free parking outside on the retail car park I think for 3 hours 🤔 😊"

Cons:

• "For what they charge, you will be better off going to KFC or McDonald's. Daylight robbery here."
• "It's just over priced pizza, no complaints about the food really, just average but over priced."
• "I love pizza hut but an original is cost about £12 and it's like a child sized extra small pizza."
• "advertising looks inviting but when you look at what's available YOU DEFO NEED TO CHECK THE PRICE TAG FIRST...WHICH IS A NO NO IN MY BOOK.....THE VALUE FOR YOUR WELL EARNED MONEY IS NOT A CHEAP PLACE TO EAT WHEN YOU LOOK AT THE BILL.FAR TO EXPENSIVE BY FAR."
• "very very expensive for the QUANTITY of food you dont get."
• "The prices are crazy high for what the food is the desserts are tiny for 5.99 a piece."
• "Overpriced & a waste of money."

Cleanliness and Atmosphere

Pros:

• "A really good set up. Covid secure process in place."
• "Nice funky atmosphere, cool lighting, and colour code 😎"
• "Clean inside the restaurant with good music 🎶"
• "Fantastic experience at this Pizza Hut. Very attentive staff, clean table, fully stocked salad bar which was tidy and clean, great ambiance and lighting."
• "Young man with blue hair excellent can't fault him salad bar very nice plenty of choice and clean."
• "Really impressed with our visit. Clean and tidy, salad bar was fully stocked with fresh food."
• "Lovely food, nice people and great place to eat."

Cons:

• "Upon arrival I was shocked at how messy and dirty the place was nearly left but too late to go elsewhere."
• "Floors were dirty with food all over them, ice cream factory was rank and the drinks machine has spilled drinks and stains all over the side."
• "Everything was mostly clean except the ice cream factory - it seems some parents let their kids use it unattended and everything was so sticky to the touch and messy."
• "The toilet cubicles are very badly designed, with barely any space between the door and the toilet, so even an average person had to wedge in between the toilet and wall to be able to shut the cubicle door."
• "Toilets where filthy, the space to get in is quite tight between shutting the door and toilet."
• "The salad bar looked atrocious with mess everywhere and limp sad looking salad."
• "The place, the tables, the sofas and the chairs are filthy disgusting and every time I'm in i need to clean my own table and seat so i can eat peacefully."

Ordering and Payment Process

Pros:

• "We booked a table in advance via the website which was simple."
• "You order and pay online which is good."
• "Good post-covid experience. Be aware that all ordering is via an online portal, but but once you get your head around the strangeness of it it's very smooth."

Cons:

• "Staff seated us down quickly, service was abit slow to bring drinks as had to do this qr code and order on phone."
• "Also was card only, big down side cant see why dont take cash payment."
• "No staff, serving, you have to download the app, then order and on line. Everything is brought to the table in one go never going back."
• "No cash payment. Not everyone in uk can pay by card there's asylum seeker they cant pay by card my kids want pizza they was really disappointed."
• "I'm not a fan of paying before seeing let alone eating your food, but this is what we had to do."
• "When we ordered we had to pay straightaway, before we ate. Strange."
• "Customers need to do everything through the app even if they have staff doing nothing on the restaurant, the app is not updated so you can choose something that they don't have and after you pay is when they told you that they don't have it."