Address: Unit 12, Telford Bridge Retail Park, Overdale, Telford TF3 4PB, United Kingdom
Phone: +441952293470
Rating: 4.2
based on 128 reviews.
Staff and Service
Pros:
"The staff were friendly and looked after us well."
"Most of all it was a very friendly service from staff and clean environment."
"Tyler G was excellent. Best server I've had in a long time."
"The staff were all super friendly and attentive."
"Such a lovely charming young man served us very polite."
"Staff made sure plenty was available."
"Staff were incredibly helpful and accommodating."
Cons:
"Table booked for 14:00 family of six. arrived to tuck into the buffet... 'Sorry we have no staff'."
"Miserable & no atmosphere whatsoever, we actually walked out 3 minutes after sitting down."
"There were one or two staff members who also felt the need to continuously shout to each other across the restaurant."
"Rude staff on the phone."
"There was 5-6 staff twiddling their thumbs, chatting, this looks unprofessional."
"A staff member came to the table and told me to remove my jacket as it was Pizza Hut and a hut is based in a hot country on a sea side she then bullied me into doing this by getting the staff to turn up the heating."
"Staff first hung up on us trying to reserve a table, then manageress was unprofessional and rude to my partner when attempting to rectify a mistake they made on our bill."
Food Quality
Pros:
"Cookie dough were excellent with my preference for the salted caramel."
"The pizza is always of a great quality."
"The food arrived quickly and was very tasty."
"Pizza was cooked so nicely! Reignited my love for pizza hut actually."
"Lovely pizzas nice and fresh tasted superb."
"The vegan pizzas were delicious."
"Pizzas really good and lots to choose from, salad a good selection."
Cons:
"Worst pizza ive had in a long time, chicken tasted off or not right."
"The pizza has shrunk to micro sizes and most of the salad wasn't available."
"Poor quality food. Looks like they're cutting costs by using cheapest ingredients and trying to get away with bare minimum fillings."
"The Pizzas had been cooked quite a bit before we arrived and were rather dry compared to the taste when we have eaten in there in the past."
"Food wise the chicken was dried out, with no taste."
"The buffet selection was terrible and the pizzas that were available were made in a slapdash way by somebody who didn't care."
"Awful pizza was cold veg was still crunchy."
Price and Value
Pros:
"Get the all you can eat buffet. The pizza is good and if you get the buffet it's a decent price."
"Cheap and cheerful."
"The meal for 2 of us cost about £26 for a couple of personal pizzas, 2 sides, and a bottomless drink, which is very reasonable."
"Good, solid pizza at reasonable prices."
"The buffet is good price food is fine for the money."
"Always had great food from here. It's not exactly cheap, but the quality of the food and the service sure does help you feel like you're getting your money's worth."
"Fairly standard for any pizza hut, the lunch buffet is good value for money and the kids enjoy selecting what they want from the selfserve pizza table."
Cons:
"Prices have gone up post-lockdown, not down in line with the VAT rate reduction. Soft drinks are no longer unlimited either."
"So we paid just under £75.00 to please my Mum and left."
"Honestly, its not a bad place to eat. However, in my opinion it is grossly over priced."
"For what you get, it's over priced unless you tap into the deals."
"I wouldn't come here for the experience at full price and feel like it was worth it."
"It is very over priced for what it is."
"The prices, in my opinion, are ridiculous."
Cleanliness and Hygiene
Pros:
"Restaurant and toilets are clean!"
"Table was clean and tidy and staff were friendly and attentive."
"Restaurant was nice and clean and had a friendly atmosphere."
"Toilets were spotless despite how busy it was."
"Everywhere (including the toilets) was clean and tidy."
"The restaurant was clean and well organised."
"The food was fresh and hot as we were first in at lunchtime."
Cons:
"Disgusting toilets! Need a good clean."
"the toilets was disgusting only toilet paper in one of the toilets the radiator was all rusty and leaking also one of the toilet doors would not shut this was the one with toilet paper"
"The overall cleanliness of the restaurant was extremely poor."
"Dirty floors and messy salad bar with food on floor. Pepsi tastes like machine has not been cleaned out in a while totally disappointing for a pizza hut"
"The drink machine and salad bar were the grossest things I'd ever seen."
"The contents of the salad bar was generally mixed between the containers."
"place looked tired dirty and a bit run down could do with a facelift"
Ordering and Technology
Pros:
"We were seated quickly and efficiently, the online ordering system was also nice and easy."
"Loved being able to order via the app, didn’t feel rushed and could browse the menu at ease."
"Service was excellent. Better than a lot of non chain restaurants."
"With the new government guidelines in place, everything from order to Payment. Is handled over your phone."
"All ordering done on phone app in restaurant."
"Took son and friends for a birthday tea, very good food and helpful staff, we gave them out birthday cake when we arrived and they bought it to tge table with candle lit when we gave them the nod!"
"Excellent service but still not got to grips with ordering on my phone."
Cons:
"Still making people order on the app pay by card over the app and not accept cash is a complete pain."
"Unfortunately the online ordering system in place for dining in was very tedious."
"Find and drink has to be ordered by phone via a QR code despite there being table service."
"This pizza hut wants you to order your food on an app which is a faff."
"The only thing that disappoint me was the lack of customer service, being pushed to order via the app etc no really traditional customer service of taking the order etc."
"Everything has to be ordered via the app half didnt arrive at the table expensive for what we got"
"When To go there tonight tonget told was not aloud in because off be allergic to the hand sanitizers and there not take cash just no sign was put up stating that they are only taking card payments."
Atmosphere and Experience
Pros:
"The food is great and also fun for the kids - they love the ice cream factory and drinks machines."
"Great fun place for kids."
"It's pizza, what's not to love! :-) Sure it can take a while to get a table if you don't book ahead and table delivery can be a little slow during peak hours, but pizza!"
"Always love it here. Warm, friendly atmosphere."
"Same great quality you'd expect from a Pizza Hut just a newer look to the place :)"
"The manager was so welcoming on arrival."
"The staff were great, really friendly and made sure we were happy."