Pets Corner Reviews Summary

Staff Knowledge and Helpfulness

Pros:

• "Nicky from the Hednesford branch was so helpful and knowledgeable when we purchased two guides pigs from the store."
• "Freya and Nicki are great, really friendly, helpful and knowledgeable!"
• "Was assisted with quite a big decision when looking to buy guinea pigs, the sales assisted Jess was full of knowledge."
• "Served by Jess who went out of her way getting right dog food for our cockapoo, nothing was too much trouble and the food she recommended is fantastic for him."
• "Pets Corner Hednesford is full of friendly staff who are really knowledgeable about the products."
• "Jess was super helpful and knowledgable about the Gerbils and their personalities."
• "The staff are truly amazing, very helpful and reassuring."

Cons:

• "Unfortunately it is very expensive which is the only down side."
• "Wouldn't sell me fish. Even though have been looking after fish for many years. No wonder the shops always empty. Very rude staff."

Store Atmosphere and Layout

Pros:

• "The shop is well set out and clean and tidy."
• "The store is clean and tidy and the displays in the window are always well presented along with everything else within the store."
• "This store looks tiny from the outside but is massive, the store has a very wide range of aquatic supplies and has become my new go to place."
• "I feel it has more of a calming atmosphere unlike other pet stores."
• "The store is amazing so clean and tidy and easy to find everything."
• "The animals are kept in good clean conditions, the store is neat and well laid out."
• "The store is always very clean and tidy and very well stocked."

Cons:

• "However if you're looking to buy fish this may not be the place as selection is very limited."

Customer Service

Pros:

• "Amazing shop as they always get all my dragon food that i need and have great customer service skills."
• "Nicola and her colleague were amazing, so welcoming and friendly."
• "I would highly recommend Pets Corner. For their produce and helpful staff."
• "Always a pleasure to shop here, staff are so friendly and helpful."
• "Definitely shop there again as the staff are very knowledgeable, friendly and helpful."
• "The staff were great, very welcoming and helpful."
• "The ladies who work in this shop are always polite and very helpful."

Cons:

• "After having pets for many years from cats, dogs, tortoise, geckos and fish I was rudely refused sale of 2 tropical fish as the young girl in the Hednesford store requested a water sample of my fish tank that I've had for many years."

Animal Care and Welfare

Pros:

• "I also loved the notice about not housing Syrian hamsters together, and I am impressed with how the animals are kept and cared for and aren’t crammed in together."
• "The small animals are exercised and handled every day, which is why they are the best place to buy hamsters and guinea-pigs from, as they are used to being handled."
• "They ensure that you have the correct cage and accessories before you can take pets home."
• "She went through everything thoroughly, and you could see she truly cares about the ongoing welfare of these lovely animals."
• "The staff are very friendly, polite and most importantly knowledgeable about the animals and products that they sell."
• "Great place, really helpful and it's clear they care for their animals."
• "Simply the best pet shop. All the assistants are highly trained in animal welfare and nutrition."

Cons:

• "No cons mentioned related to animal care and welfare."