Pets at Home Stockport Reviews Summary

Staff and Service

Pros:

• "The staff are polite and helpful and anything they didn't know or wasn't sure of there friends were."
• "The staff are simply amazing- you can tell that they love their jobs and they do love animals!"
• "The staff were fantastic! They were so knowledgeable and helpful."
• "The staff were polite, welcoming, friendly & knowledgeable."
• "The staff are very friendly and genuinely are keen to give the best advice."
• "Really helpful advising what we'd need for our new puppy - Morgan on the till was also very helpful and had great product knowledge."
• "The staff are lovely there and will try and help you any way they can."

Cons:

• "Staff not very available, were looking for a particular type of gerbil house that was always available but staff member had no knowledge of where to look."
• "However, also visited store at Handforth Dean where the staff were totally unhelpful and seemed to be more interested in holding personal conversations rather than assisting me with an enquiry."
• "Only criticism I would have is that there seems to be a small amount of staff doing numerous jobs, they are probably over worked and under payed!"
• "picked up 2 bags of purina puppy food priced @ 2 for £65 and got to the till to be told by the lady behind the till that the price is £82...NO Sorry, No nothing...they just wanted to get rid of me."
• "If you want to buy fish don't come here, they will look you up and down then make a decision on whether to sell you fish without knowing anything about your setup or your experience."
• "I have to say that the only reason I have you a 3 star is because of your employee moody Matt.... I have never met such a disconnected switched off grumpy employee with a bad attitude...."
• "Attitude of staff member today, appalling."

Store Layout and Cleanliness

Pros:

• "Store seemed clean and the small animal enclosures were also very clean."
• "The new refurb has greatly improved the quality feel of the place."
• "The store itself is clean, bright and cheerful."
• "The new layout of the store is so much better, its clean, tidy, and the staff are so helpful and friendly."
• "Clean, bright store."
• "First visit to Pets at Home Stockport. Lovely and clean, tidy store. Very open, feels modern and warm inside."
• "Clean and tidy. Completely new look with the fresh clean decorating."

Cons:

• "However the rabbits appeared a bit wanting for space and there is now a whole section wasted on a kid's play area."
• "though I thought the bunnies were a little squashed in."
• "We noticed there were puddles of dog urine on most corners, usually someone cleans up as it happens but last night maybe we should have worn wellies or the staff were waiting for the cleaners."
• "There are some dead fish in some of the aquariums also received two fish one of them had died 3 days after purchase due to fin rot."
• "Some of the rabbits did look too big in my eyes to be in the small glass cages."
• "In these days of pandemic there should be space but it is made more congested."
• "A very limited fish section. Almost non existent for birds."

Products and Pricing

Pros:

• "Plenty of stock and a good choice of products and feeds."
• "Huge range of goods from food, to bedding to toys etc plus veterinary services and grooming parlour."
• "There's also tons of things in store for different animals and all quite reasonably priced."
• "Good range of and well priced items."
• "Great selection of products. Most of the prices are fine."
• "Big variety of food, litter and accessories."
• "Huge range of products for your pets at a reasonable price."

Cons:

• "Cute healthy animals can bought things like rabbits guinea pigs hamsters gerbils and fish no cats or dogs can be bought but toys and food can a vets can be found along with a groomer that does nails and trims my only problem is that it can be quite expensive."
• "The vet service is good and fast, but can very very... expensive if you do not have a pet plan in place."
• "Prices are too much here, but they have everything you can think of for pets."
• "Just bought some sunflower bird food. Thought, that's gone up a bit. However, got home and checked prices properly. £21 plus for a 4kg bag."
• "Too expensive. Cat food cheaper at Asda."
• "Shame about prices."
• "Pricing is reasonable. I wouldn't call it cheap, though."

Customer Experience

Pros:

• "We have been coming here every 3 months for 4 years months now since we got our puppy Mollie the Collie...Staff are excellent and always want to help without being pushy or mithering."
• "Today I had to make an Emotional & Hard decision to have My Amazing& Beautiful Cat Truffle put to sleep. I want to Thank Jack & The Nurse involved."
• "The staff are genuine animal lovers and always try and help you find what you're looking for, or will suggest alternatives."
• "Claire was so helpful gave us all the information needed took us around the shop and informed us on the best things to buy for our new pet."
• "I took my rescue dog to the grooming salon and she was pampered and treated like a queen, as she deserved."
• "Didn't try selling me what I didn't need & also shown me cheaper options."
• "Lovely caring Staff can't fault them at all very caring and lovely people."

Cons:

• "I was a bit disappointed really being such a big store. My first time there and found out after leaving they have a VIP card which no one offered to me."
• "Extremely upset and disappointed and angry that they claim to have carried out washing and grooming and just as we were picking the dog up get a phone call to say the dog had a wee and rolled in it."
• "Waited over 45 mins until we were seen to and weren't given any information prior as to the process of waiting in the car and being called in at your set time.."
• "The day after the appointment my partner received a call from staff members to say the payment hadn't gone through (despite this transaction showing on his internet banking.)"
• "She demanded that we unnecessarily buy a ridiculously larger cage for £50."
• "Only annoyance is trying to book online if working and can't ring, you just get an email back saying 'ring in when we're open' a) I would have done that if I could and b) when are you open? Poor experience."
• "The checkout system is a little confusing and I got told off by the staff."