Address: 7-9 Swan St, Manchester, M4 5JJ, United Kingdom
Phone: +441618329005
Rating: 4.6
based on 204 reviews.
Customer Service
Pros:
"the staff are really nice and prices are great"
"All of the staff are really friendly and helpful."
"The staff were super friendly and very informative."
"The staff here have always been willing and happy to help with any questions I've had."
"All staff are so helpful and give great advice."
"The staff were extremely helpful with information they explained how he had been hand reared to be a friendly bird."
"The staff are very friendly and knowledgeable about all the different animals they sell and are always willing to help out or offer any advise needed."
Cons:
"I wanted to ask a few questions about a certain animal there and the member of staff seemed like he just wanted rid of me so I felt very rushed."
"The staff in the fish section often don't know anything about the fish they have and I've heard them giving bad advice a few times."
"One of the staff seemed oblivious to the needs of something as simple as a bearded dragon."
"The older woman at the counter was unbelievably rude."
"I called the store to complain and the woman I spoke to didn’t seem to care at all."
"However, I wish the staff would be a bit more friendlier and helpful also have more of a sense of humour, especially the big guy with the beard."
"Whenever I go in to get some stuff for my pet I always feel unwelcome like they want me to go away and whenever I ask for suggestions they always give us brief information and walk away."
Animal Welfare
Pros:
"everything very clean in the tanks/vivs etc and the prices are very good"
"All the fish have always seemed very healthy and lively."
"They sell a wide variety of animals ranging from fish, hamsters, rabbits all the way through to turtles, snakes and lizards."
"All the animals are well cared for and in clean tanks"
"they look after their animals really well and offer a wide range of pets, vivariums, food and other pet attire"
"The animals all seem super happy and well looked after."
"As a shop it was clean and well maintained, the animals all looked happy and well cared for."
Cons:
"The cages they sell are VERY small and unsuitable, also very expensive."
"Some fish that are kept in extremely small containers not bigger than two coffee cups."
"No regard for small animal welfare. They are keeping hamsters in cages with wire wheels."
"Every single cage they sell is below the minimum requirements for a hamster (100x50cm) and all of the wheels are too small."
"Really sad to see all the hamsters kept in such poor conditions."
"They had all been cannibalizing each others tales and limbs."
"The section at the back of the store for small animals was quite a sorry sight, animals being kept in enclosures far too small for them."
Product Quality
Pros:
"Jack helped me out with the humidity for my royal python with some new substrate, moss and a humidity hide"
"Good resource for unusual pet supplys and a good range of quality bird supplys."
"Great customer service, unfortunately I had a faulty thermostat unit, not the shops fault as it was brand new in the box, but swapping it was no question."
"Great store. Excellent range of stock both in Housing, decoration, heating and lighting, food."
"They have an awesome store jam packed with all sorts of exotic critters and some amazing accessories."
"Large selection of equipment, live animals, food and everything else you could possibly need"
"The shop itself is well laid out, very tidy and all the animals are spotlessly clean"
Cons:
"Brought a fish tank heater and was assured by the gentleman it would heat my tropical fish tank to 25 degrees. It doesn't even hit 19."
"Some of the setups were a little dated and in need of maintenance."
"That plus the fact they find it acceptable to keep betta fish in small glass tumblers gets it a low rating from me."
"They had gave me terrible advice in the past for using Tortoise Life Substrate for my tortoise."
"I wouldn't trust the fish guys though they are very nice and friendly they didn't even understand how to use aquarium salt tonic."
"Miss sold me a red head cichlid as isn't this fish and told me it would be fine with my other fish by there so called fish experts fish has killed all my other fish and won't offer credit note only 35 pound for a 70 pound fish staff were speaking about me while I could hear on the phone very unprofessional going to trading standards."
"This is quite frankly awful. As someone who has 4 African pygmy hedgehogs I know they aren't supposed to be kept on wood shavings of hay, it can cause numerous health issues."
Shop Experience
Pros:
"Nice layout of the shop and easy to get around."
"Nice place to pop into if you have children (or anyone else interested) to have a browse at the animals."
"Good honest prices and a brilliant location make them absolutely without a doubt the best pet store in the uk."
"Urban Jungle is great! I've been going for a few years, and it's been even better since expanding their fish aquarium downstairs."
"I visited to buy growing media for my tropical plants; wasn't sure if they would have what I needed but was pleasantly surprised."
"The shop assistants are well known about their stuff they kindly take care of all the pets."
"Urban jungle is an amazing petshop, the staff care for the animals and are really friendly, prices and quality are good."
Cons:
"They have a £5 minimum charge on card which is annoying in the age of contactless."
"Fish room was closed, checked social media before leaving the house but no mention of being closed."
"I was made to feel as though I was responsible for this happening."
"Rang the store that day and told them about this and here is the reply I got word for word by URBAN JUNGLE MCR 'it had all fins when it left the shop'."
"That was compounded by finding a dead dried up lizard in between two tanks"
"It's weird that accessories cost so much, but it's the case anywhere."