Crocs R Us Reviews Summary

Staff Knowledge and Friendliness

Pros:

• "Hugely knowledgeable staff who are, quite clearly, very passionate about what they do."
• "Really helpful friendly staff who gave a very informative tour."
• "The staff are very knowledgeable and when it’s time for us to buy our snake we will absolutely be purchasing from them."
• "The owner Pete was very chatty, extremely knowledgeable and made us feel very welcome."
• "The girls were so friendly and informative and we learnt so much!"
• "All of the staff there were friendly and informative."
• "The staff (Maisie, Enzo, Coby, Grace and Pete) were magnificent and their passion, subject knowledge and enthusiasm for what they do was inspiring."

Cons:

• "Previously I mentioned Chris being on his phone while talking to customers and being blunt, which we were apologised for."
• "It felt a bit dodgy as it was just someone telling me to send 100 bucks to a personal account over a very brief email."
• "The staff was very young but not too unknowledgeable."
• "Upon pulling up outside we had our doubts about the quality of the experience as the building looked a little dated."
• "The only improvement I'd like to see is that the tour itself felt quite busy so it was a little hard getting round the rooms."
• "All their animals are kept in very poor conditions. Some are dehydrated and some have flooded tanks, all of the mangrove snakes have rub, the iguanas, alligator and most snakes are kept in tanks way too small."
• "I do feel that the changing area needs to be worked on as there’s not a lot of privacy when you’re in a group setting."

Animal Interaction and Care

Pros:

• "Had an amazing time at Reptile zone today."
• "We can’t wait to return and do another swim."
• "The building is full of snakes and other interesting creatures which you can meet during your tour too."
• "We were not rushed at all and got to spend as much time as we wanted with each animal."
• "The children enjoyed the amazing experience of swimming with alligators and handling reptiles and meerkats."
• "The crocodiles were so friendly... Like angry looking little puppies that liked to cuddle!"
• "The crocodiles were brilliant, so chilled and absolutely loved holding them."

Cons:

• "This is not displaying proper reptile care to the public so is extremely harmful. please shop somewhere else."
• "Initially we went in with another group which made it feel very cramped and uncomfortable and not very special despite paying a good amount and booking so early."
• "The water was green and we couldn't see beneath the surface."
• "Some products and species in the shop are indeed expensive and there is no set pricing which I am removing one star for."
• "Not a lot of info on what to expect on their site."
• "We meet one ‘Mr Angry’ cobra who took a dislike to my hubby and went for a strike."
• "The pool was extremely cold but that was due to the weather."

Facility and Amenities

Pros:

• "Incredible place, Like no other place I've ever seen!"
• "After our swim we were offered a hot shower."
• "There is parking available around the back on a retail park and there are toilets/hand washing facilities."
• "Their cages are well set up and incredibly clean with a great selection of exotic species, all of which are in top condition."
• "The price for the bearded dragon items were very good. Live food excellent price."
• "The team were super friendly and helpful."
• "The crocodiles were relaxed during the interaction and all reptiles on site are all exceptionally well cared for."

Cons:

• "I got changed in the shed. Be sure to bring your own towels and swimwear and flip flops."
• "The cafe next door had some very old looking food on display but the decorations were cute."
• "Building needs a little tlc but overall a fantastic experience."
• "Overall a great experience, the building could do with some TLC but overall it’s a cracking place to visit and we would do it all again."
• "The environment is a little rough around the edges but overall would recommend as a great experience."