Address: 150 Lovely Ln, Warrington, WA5 1PH, United Kingdom
Phone: +441925574307
Rating: 4.6
based on 344 reviews.
Staff and Service
Pros:
"Quick response times, the staff were all extremely helpful and friendly."
"Never have I been to a pet shop with such friendly staff that really do care about their customers and more importantly their animals."
"Staff extremely knowledgeable and friendly."
"The staff were very helpful and offered plenty of advice."
"The staff at this store are EXTREMELY friendly with an extensive knowledge of all the animals they sell, really approachable and always made to feel welcome!"
"The staff were very professional, friendly, knowledgeable and really cared about their pets."
"Staff members were really helpful and knew their stuff; particularly Chelsea who was really helpful with my families many questions."
Cons:
"The staff were really rude and blunt, made me feel like an inconvenience, with the exception of Martin who did his best and was very helpful."
"Throughout the whole visit everyone was gathered by the tills talking. Very disappointed."
"The lady behind the counter was not interested in us when we walked in as there was a stock order."
"The staff were very unhelpful. I've asked to see some animals before the purchase, as I've travelled from far but they've refused to go up and show the animal to me even though they had them in stock."
"I didn't feel comfortable with some of the ways some animals were kept."
"To find out they would not sell it to us as the set up she had purchased was 'not suitable' which is completely incorrect."
"Only 3 stars as the two girls did not make me aware or comfortable with how they presented new rules I was presented with."
Animal Care and Selection
Pros:
"Their knowledge on the animals is outstanding."
"Bought a few snakes from here, they're very well looked after as I've had a few problems in the past with snakes with illnesses from other shops."
"The 2 floors are full of colors from black and grey rabbits, black Ts, A rainbow of leopard geckos, a palette of green tree pythons and a selection of beautiful birds."
"Great shop, lots of well-kept reps, inverts, amphibians etc."
"The reptiles all seemed well cared for and have good size enclosures which is great."
"The shop is really clean and all their animals look very very well looked after!"
"All the animals in the store are incredibly healthy and a great thing this store does they not many do is allow you to handle your new potential pal."
Cons:
"You should be shut down selling tortoises that aren't well enough to be sold and telling the customer that they didn't need to hibernate."
"It got sick really quickly but luckily I live a street away from a reptile rescue."
"Sold a completely inappropriate enclosure for my bearded dragon."
"Was genuinely disappointed by this place... the lady behind the counter was not interested in us when we walked in as there was a stock order."
"It's a shame because it's my closest reptile shop but the only reason I have to go back now is if pets at home run out of live food!"
"Some pretty cool animals and not bad prices on most things, shame that there wasn’t any spiders on display today."
"I thought it would be a bit cleaner than it was to be honest."
Customer Experience
Pros:
"We were greeted by smiling faces as soon as we walked into the shop."
"Lovely warm welcome from the staff on arrival."
"I would 100% recommend this family business and will be returning."
"By far the best petshop I have been to for all animals from fish to cute fur balls to the serpent beats."
"I used the boarding services whilst on holiday for our gecko and tortoise. I cannot recommend enough."
"Great aftercare as well, answering questions really quickly via Facebook!"
"The people here are amazing and highly recommend, they helped sort my sons 18th birthday gift."
Cons:
"All in all this is a place I would never visit or recommend to anyone ever again."
"The one problem I have is the huge mark up on all the prices."
"Very well stocked on the whole. A bit too cramped for my liking due to being set up in what must have previously been a house."
"You need to take a photo your cage if you already have one and they’ll quiz you where the cage will go, amongst other things which was upsetting to me a competent bird owner but as Lee pointed out they have to ask everyone."
"Parking is restricted in the area but there is some parking next to the shop on the side street."
"My only complaint is that there wasn’t a lot of room but they made the best of what they little space they have to work with."
"They always have lists on preloved so you know what they have in stock which is really helpful as I don't live local so easy to get to."