Scampers Natural Pet Store Reviews Summary

Product Range and Selection

Pros:

• "Good choice of stuff for Cats and Dogs, 75% of the shop is dedicated to their stuff."
• "Their range of all things for pets is amazing, if you want it they probably have it or can get it."
• "Their range is so extensive and well curated that I think they're getting it right."
• "Amazing stock, specialising in raw and BARF foods and pretty much anything else your pet might want."
• "There’s so much choice and a huge range of natural foods and treats, which is brilliant if you have a pet with sensitivities."
• "Scampers has a huge choice of nearly anything you'd want for cats and dogs, and plenty for smaller pets too."
• "It is filled to the brim with everything you could possibly need for your cats, dogs, small furries, wildlife."

Cons:

• "The choices are less diverse for Birds and Rodents etc."
• "Very limited range for other pets though (hamsters, fish, Guinea pigs, etc) with just a small basic range in a back room and no pet sales."
• "One product we did notice that we were disappointed with, Puppy Training Pads: £11.99 for 14! Why?"
• "Large pet store, we went for rabbit supplies but we're a little disappointed."
• "I find that each time a new product comes out, they drop existing products."
• "I did notice I couldn’t find any xl/xxl Christmas sweaters for large dogs."

Staff and Customer Service

Pros:

• "The staff are super welcoming and make a great fuss of your dog, whom you are encouraged to bring into the shop on a lead."
• "The staff are so helpful, attentive and kind."
• "Exceptional! Thank you Will, David and Annie, you were so helpful and kind (especially with my tiny puppy)!"
• "Everyone at Scampers is always happy to help and give advice."
• "The staff were exceptional. Incredibly friendly and knowledgable, more than happy to answer questions and give information, and made a huge fuss of Arthur."
• "The staff are very friendly and knowledgeable; McAdams enjoys a great relationship with its customers and employees."
• "The staff in Scampers were so kind and compassionate to me and my boy Buddy."

Cons:

• "However my only complaint is the employees."
• "The older woman behind the vets reception desk was rude, unhelpful and I definitely will never shop there again."
• "A lady approached me (middle aged lady) and asked me if I was okay in a snappy tone and was like ‘what are you filming?’"
• "When I rang to speak to the owner Michelle I was greeted with an abrupt NO and was given no indication as to when she'd be available to talk."
• "The staff member was very abrupt and racist against us."
• "Seriously one of the worst places I've ever shopped, the staff are lacking product knowledge and were rude and blunt when I questioned what I was told."
• "Unless shop assistant is a qualified vet I suggest she keeps quiet."

Pricing and Value

Pros:

• "Generous loyalty card scheme with double points on Thursday afternoon, plus some brand-specific loyalty schemes."
• "Such a range of products and a great loyalty scheme."
• "Thankfully they have a loyalty card scheme so we are able to save some money."
• "Not badly priced."
• "A visit while in the area left me pleasantly surprised, high quality items at reasonable prices."
• "Rewards card available - get stamps for money spent, fill a card for money off next purchase."

Cons:

• "We felt that they are charging 'London' prices for their products but in a 'Countryside' setting, (Soho prices in Soham)."
• "I used to use Scampers all the time, they always had very expensive food, but they also had middle range too, not now."
• "My only slight gripe is it's fairly pricey compared to some other pet shops."
• "Feels slightly overpriced."
• "The products are very expensive but they have a wide variety and good quality of products."
• "Its ridiculous the price of their dog food."
• "The only reason for 4* is the cost, they are far more expensive on virtually every product than anywhere else."