"As to reception staff they have all been lovely."
"Maria on reception was so kind."
"The admin person there actually went away and spoke to the Community Pharmacist then came back and explained about the medication which was so good of her."
Cons:
"Very poor customer service, I’m very surprised that the receptionists there are still employed."
"She said my appointment was not important at all and to call elsewhere if I required an ‘urgent’ appointment."
"Reception staff have been rude and not helpful."
"Received a rude receptionist who snapped at me for not knowing my new address off the top of my head."
Appointment Scheduling
Pros:
"And not one ounce of attitude from her, NOTHING was too much trouble."
Cons:
"I arranged an appointment for bloods with a following appointment with the GP to review."
"I registered myself and my daughter in January... Never heard back from anyone."
Medical Staff and Practice
Pros:
"Members of the medical team I have seen or spoke to have been excellent - Dr Thakore and the nurse team."
"I can honestly say how pleased I am with the GPs and how caring they have been."
Cons:
"The roster of doctors is just a revolving door, so don’t expect to see the same person twice."
"Appalling communication and time wasting thank god I had private cover to get the medication I needed."
"Negligence and disgusting way to treat human beings not to mention patients are the key words to describe how this practice is operating."
Efficiency and Reliability
Pros:
"UPDATE: HAS REALLY IMPROVED!"
Cons:
"WORSE DOCTORS SURGERY IN WEST LONDON YOU WAIT IN A QUEUEING SYSTEM THEN WHEN ITS YOUR TURN THEY DO NOT ANSWER."
Respect and Dignity
Pros:
"I have been with this centre since childhood and changed 2 times because of changing house."
Cons:
"Stay well clear of this place unless you want to be treated like cattle."
Overall Rating and Recommendation
Pros:
"I would still recommend this surgery to people because when you do finally get to see a doctor they are good."
Cons:
"Please avoid at all costs. The care, service, and the way the practice is run is below any acceptable level."