Address: 7 Oaklands Rd, London, NW2 6DJ, United Kingdom
Phone: +442038268084
Rating: 2.3
based on 99 reviews.
Receptionist Service
Pros:
"I was looked after by an amazing receptionist who’s name I do not know but had the most pretty eyes she made me feel comfortable which I often do not feel due to my social anxiety."
"15 min later I received a call and the doctor listened to me carefully and asked all needed info to decide what medication to prescribe me."
"Unlike other reviews I can say that I had a nice experience both with receptionist and the doctor via phone."
"I found the reception staff on duty very approachable and professional, as well as being extremely helpful."
"Receptionists professional and kind and the Dr was the same."
"Excellent good old NHS,all doctors and receptionists extremely kind with a smile on their faces eager to help and treat patients."
Cons:
"Everytime the receptionists pick up my call they always tell us they do not have appointments."
"But unlike the receptionists, they are a pain to call to make an appointment."
"I reached out because I thought that maybe I could book a call with a gp, and the receptionist told me that it was 1.30pm on Friday, making me feel I'm just being a pest."
"Staff at the reception is always been an issue at the practice."
"I called this morning and someone picked up the phone no one said good morning or even asked me why am I calling and I just heard the receptionist doing chit chat with other staff instead of doing their job to answer phones."
"The worst place I have never been to. People are rude and only 1 GP available."
"Receptionist always forgetting the paper work."
"Less than a star receptionist are very rude."
"Staff- there is table near window-from there ask all personal details, which is confidential."
"Called the service at 18:00 to informe the receptionist I was on my way and she said they were already closed for the day."
"This is a joke. Got there 18.30 was first in queue waited 15 mins until the receptionist was on the phone for that long with 1 person."
Doctor Service
Pros:
"Dr. Sawacha always helped me with everything."
"I have been at that surgery only because of Dr Sriwacha and the manager Rosie."
"Dr Routledge is a highly experienced and caring doctor."
"Dr Sawacha is an extremely empathetic, gentle and thorough doctor."
"Dr Swatcha is one of the greatest doctors I have ever met, i am so happy i found her."
"I'm really grateful for this community resource and I'm really happy with the Dr's I've seen."
"Doctor was very good though, as always doctors are the best part."
Cons:
"No face to face appointment."
"They offer a nurse appointment instead of doc."
"The doctor especially Dr. Routledge don't have empathy to his patients he always discuss things which the patients couldn't even simply understand."
"The doctor is very nice but you never get to him."
"The Worst GP Ever!!! The reception is picky and rude, the doctor incompetent and careless about the patient."
"Useless staff, don’t waste your time going here. Supposedly doctors give out bad information."
"They have one Dr. and one nurse that’s helpful the rest of are useless specially Egyptian doctor he’s extremely, horrible, rude and unprofessional."
Appointment System
Pros:
"It is a very busy practice so appointments can at times feel rushed although that does not mean I have not been able to discuss what concerned me with my doctor."
"Arrived got checked out by a very efficient friendly and time to be a bit amusing doctor. All checked out and no medication necessary."
"You can get a walk in appointment if you you are a not a member of the GP."
Cons:
"It has been two weeks and I have been trying to call these past couple days for an appointment as my dad badly needs to get re-assessed."
"I’m pregnant and trying to get an appointment for 3 days now."
"The only place where they keep forgetting your appointments."
"One of the worst GPs i have the displeasure to come, went 4 times to register, and always were an excuse not to do so."
"The Worst GP Ever!!! You Have to wait at least 2-3 hours for a Walking clinic!!"
"If you are a member of the GP you are not allowed a walk in appointment and have to wait a minimum of two weeks for an appointment."
"Worst place ever seen, went to book for the my first baby appointment, I been told manager haven’t update any thing in the system and asked me to call on Monday."
"I have been waiting for 2 hours and Half, 2 patients came after me, went before me."
"If You are lucky to get appointments then You wait 1-2 h till someone see you."
Overall Experience
Pros:
"New patient at surgery. Glad I didn't listen to the reviews as I've only had nice experiences."
"It takes time to develop trust with doctors and I feel that as a patient we should be more understanding of that and give trust to the process."
"We went in as a couple both with the same ailments. Very efficiently handled and appreciated thank you."
"She asked a couple to move back to give me some privacy which was nice as she was working professionally to maintain confidentiality and dignity."
Cons:
"VERY DISAPPOINTING!"
"It's just a shame."
"It is the worst GP I’ve been register till now."
"Very bad practice."
"Never seen such a scam in my life."
"The worst surgery I have ever been registered with."