Clapham Family Practice Reviews Summary

Staff Attitude

Pros:

• "The medical staff there are lovely and very professional."
• "Great practice all doctors I have seen here are incredibly kind and professional have been using this place for years."
• "The staff are friendly and attentive."
• "Reception staff member was very helpful."
• "The receptionists team, who are not only professional but also, friendly and caring."

Cons:

• "Reception staff are unhelpful and rude."
• "rude staff time wasters always chatting and gossiping but don't notice the patient standing waiting there to be served."
• "I’ve never ever had a nice receptionist speak to me there."
• "I had to deal with the rudest receptionist today."

Ease of Appointment

Pros:

• "Appointment was easy to book online, waiting time was minimal."
• "They always try to accommodate making appointments as soon as possible."
• "First visit... was booked in for 9am next morning."
• "When I call for an appointment I get a same day call back."
• "I never fail to get an appointment when necessary."

Cons:

• "However, it’s impossible to get an appointment with them."
• "I have been trying to book an appointment for 2 weeks now calling every morning at 8am."
• "You have to phone up at 8am to TRY and book an appointment for 2 weeks."
• "A very rude secretary told me I'd be unlikely to get an appointment for 3 weeks."

Quality of Medical Care

Pros:

• "The doctors here are not only knowledgeable but also take the time to listen to my concerns."
• "Dr Hughes, Dr McClelland are excellent GP’s."
• "My doctor is Dr. Hughes. He is lovely, he always makes time for me."
• "The doctors are equally exceptional and commendable, I can say they saved my life."

Cons:

• "The negligent handling of my recent prescription request and the subsequent delay in providing the necessary medication."

Facility and Services

Pros:

• "Seen the doctor today and then the nurse... what a great service from both of them."
• "The Clapham Family Practice provides a smooth patient journey."
• "It's clean and has a spacious reception/waiting area."
• "They're well equipped and do a lot of stuff on site so it's very convenient."

Cons:

• "They moved a new building from Clapham south to Clapham common but the reception staff they never change always rude."

Prescription and Pharmacy Services

Pros:

• "Prescription changes were made, pharmacy informed and meds immediately ready for collection."

Cons:

• "Most recently, they decided to cut off the monthly medication I have been using for 10 months."
• "More often than not they fail to provide mediation on in time, and give no contact regarding their mistakes."

Communication

Pros:

• "The doctor was knowledgeable, respectful and kind, answering all my questions and putting my mind at ease."

Cons:

• "Did e-consulting online. Didn't get any reply."
• "I am extremely displeased with the communication, or lack thereof, from the practice."

Overall Satisfaction

Pros:

• "I have been consistently impressed with the high level of care and support I've received."
• "This practice is kind and caring and I really would recommend it."
• "Great service today, thanks Dr Purdy."

Cons:

• "I wish I could give a good review because I have had great doctors here help me before but the reception are horrendous."
• "I would recommend that people take the receptionists advice and find an alternative practice."