Greenwich Peninsula Practice Reviews Summary

Staff Interaction

Pros:

• "I can't say enough about the extraordinary service we received from the supervisor Sol at Greenwich Peninsula Practice."
• "The supervisor took the time to listen to our concerns and patiently explained everything in a way that was easy for us to understand."
• "New receptionist, Ester, is very welcoming, helpful and with a lovely smile."
• "I had a fantastic experience at the Greenwich Peninsula Practice... impressed by the professionalism and attentiveness of Priyanka."
• "New management is really good and well trained..highly appreciated Specially Priyanka Raval provided the best support I could have asked for!"
• "I was signed in by Julia on reception and she was very professional, concise and clear."

Cons:

• "The reception staff at this practice are rude and unhelpful."
• "Awful. staff are useless, forget to book appointments, forget to ring me back when there are emergencies."
• "I have no complaints about the GPs, however, the reception staff are unfortunately in equipped to do this job."
• "The single worst NHS practice I have ever come across. Zero empathy, zero organisation, zero nothing."

Appointment Booking System

Pros:

• "It is now way easier to get same day appointments than ever before."
• "The dial-in queues are much shorter; the team is very responsive."
• "Great GP they always will do there best to help you get a same day appointment if you urgently need help."
• "Now that it is set up the process to book appointments is smooth and easy to work through."
• "I have had no issues getting appointments...usually are available as early as the next day."

Cons:

• "There are so many times I call for appts and it says 'user busy' then disconnects."
• "By the time it's connected there's 'no appointments till next week' unless I call back tomorrow morning."
• "You rarely get face to face appts."
• "You are never given an appropriate phone call time it's always between 2-3 hours window frame."
• "Appointment booking service is currently very bad."
• "For two weeks I have not been able to book an appointment."
• "The only reason for 1 Star is you have to put it to leave a review."
• "It can take over an hour to answer when you're in the queue so by the time you get through there are no appointments left."
• "Getting an appointment, even online as that's all they do, is close to impossible."

Facility and Cleanliness

Pros:

• "The practice is reasonably modern on the inside and in my experience kept very clean."
• "My personal experience with the practice was really pleasant... The place is really clean and what’s most important the young female doctor who saw me was really helpful and polite."

Cons:

General Practice and Care Quality

Pros:

• "Greenwich Peninsula Practice is incredibly fortunate to have such a caring and dedicated individual on their team."
• "Special mentions for the reception staff, Nurse Tracey and Dr Glover."
• "Julia, whose experience, patience, kindness and loyalty to the practice and its patients should be deeply appreciated and highly commended."

Cons:

• "Myself and my mother have been registered with this practice for many years... we saw a sharp decline in the overall care & general service."
• "I’ve asked to speak with the practice manager multiple times and given my info and have never heard back."
• "They keep putting me with nurses who can't prescribe anything and the app is utter trash."
• "They will literally let you die."

Overall Recommendation

Pros:

• "I can wholeheartedly recommend this practice to anyone seeking healthcare services with a genuine touch of compassion and professionalism."
• "Overall I am very happy that I chose this GP surgery and everyone I have met staff-wise and medical professionals have been polite and helpful."

Cons:

• "Would not recommend this GP practice to anyone."
• "Avoid if possible."