Address: Barnwell Rd, Cambridge, CB5 8SH, United Kingdom
Phone: +441223664373
Rating: 4.0
based on 250 reviews.
Customer Service
Pros:
"Dean took care of me and talked me through the issues with my car with patience and professionalism."
"All aspects of my experience with the Cambridge branch of Mercedes was excellent."
"Extremely satisfied with the whole service from the initial order of the vehicle to picking it up yesterday."
"The experience dealing with Liz was very good. Liz is very friendly and helpful."
"Robins communication with me, the day before, on the day and on my collection of my car we’re superb."
"I received prompt, friendly and efficient service at Mercedes Benz Cambridge."
"Megan was the lovely person who explained everything to me."
Cons:
"Even when I phoned, they did not call me back either."
"I’ve found the aftercare an issue I bought my car from new at this dealership however seem to have issues with when getting the car serviced."
"I have chased them multiple times and just keep being passed from one person to another."
"I was kept waiting for 30 minutes just to drop my key for service."
"I was disappointed that nobody contacted me to let me know when my car was going to be finished and ready for collection."
"Absolutely dreadful service to customers."
"The staff seemed completely overwhelmed and although they tried to retain composure and professionalism they struggled."
Courtesy Car
Pros:
"The courtesy car was lovely as I requested a test drive of a car whilst mine was in and this was honoured with the exact car I requested."
"Whole experience was easy and trouble free with my service and a couple of minor issues getting sorted efficiently!"
"Car service was excellent with very good explanation. Car was handed back in excellent condition, car clean inside and out."
Cons:
"Very disappointed. Booked a car maintenance service and a courtesy car 3 weeks in advance. On arrival I have been told that they can’t provide me with the courtesy car."
"I was given a courtesy car (Merc B Class) while my GLC being serviced. Unfortunately the courtesy car’s one of the front tires got punctured on my way back to Mercedes of Cambridge which then had to recovered by RAC. When I came to collect my car I have been charged £200 for the punctured tyre of the courtesy car. Absolute rip off! Be warned!"
"Booked a car maintenance service and a courtesy car 3 weeks in advance. On arrival I have been told that they can’t provide me with the courtesy car."
"Couldn’t give me a loan car and then didn’t have enough drivers to collect me when the vehicle was ready."
"No offer of a courtesy car despite being entitled to one through Mercedes recovery."
Communication
Pros:
"Always a pleasure to visit the service department. I am always greeted with a smile and a friendly chat."
"I would personally like to thank Dominic Smith for the care taken with my purchase and for the guidance throughout the process."
"I can heartily recommend them."
Cons:
"They laughed about it and said that the earliest we could book in to have it looked at would be around 3 weeks from now."
"Had to chase up, had no call back, so I just turned up at 4.30pm to see if the car was ready."
"Slow response in general and poor acknowledgement of several complaints to the sales person who had sold the car to me!"
"Communication Absolutely awful: telephone is allowed to ring forever."
"Visited to enquire about purchasing a new car. Spent half an hour with a salesman who promised to call me when test drives could be arranged. This was a month ago and I haven't heard back."
"Five times I was promised someone would call or email me but they never did."
"Waited for ages on hold, got transferred around to 2 different people who couldn't help, my details were taken but no one called."
Quality of Service
Pros:
"Service and vehicle check performed quickly. Attentive, very polite staff."
"Excellent experience of car service. Booked service time I needed. Had a reminder the previous day."
"The car was ready when promised and clean too."
"Lovely customer service and friendly staff. You're always made to feel welcome."
"The braking system on my car was fixed by people with the right skills, using the right parts."
"The level of customer care was first class."
"The Service team at Mercedes Benz Cambridge always look after my car exceptionally well."
Cons:
"Please don’t waste money going here !!!"
"My god I do not know how people can afford to get their cars serviced there."
"Avoid buying a car from here!!! Really shocking quality of new cars and service and not recommended to buy a brand new Mercedes from this garage!"
"For a Mercedes Benz dealership embarrassingly bad service."
"Customer service was really bad. Lack of communication and professional behaviour."
"Cleaning of car is VERY POOR, not acceptable."
"Very incompetent approach even when they charge 30 pounds for 11 simple screws."