Las Iguanas - Birmingham - Resorts World Reviews Summary

Service

Pros:

• "The service was good server very efficient and pleasant."
• "The service from our lovely waitress was very good."
• "Prompt and friendly service from Taya in a lovely setting with beautiful views of the lake."
• "Once seated, our server gave great service, taking drinks and food orders separate as we needed."
• "Staff were amazing, really made the visit an exceptional experience."
• "Our waitress Courtney really helped to ensure all our needs were met in a very friendly and professional manner, I really couldn’t have asked for more."
• "Staff were brilliant and cheerful."

Cons:

• "It was painfully slow to order, get the food and pay."
• "Service was quite slow. Took an hour and 10 minutes to get our main course."
• "Absolutely shocking service!! So we turned up 2 adults 2 toddlers and a baby. No one there to greet us and show us to a table."
• "Service in this place is shockingly bad. So bad we had collect our own drinks from the bar after staring at them sitting there for 10 minutes."
• "Service was abysmal, slow and near enough none existent!"
• "Service was also super slow, as we had to wait 20 minutes just to even get the bill."
• "Service was extremely slow."

Food Quality

Pros:

• "Excellent food and delightful staff that took your order at the table."
• "Food arrived very promptly, less than 10 minutes wait. All meals were enjoyed, tasted fresh and fried foods weren't too greasy."
• "The Food was really nice, went for a classic burger with fries. Very filling."
• "Food was lovely, the flavours were amazing!"
• "Food was brilliant for vegetarians and excellent views of the outdoors."
• "Every single time, it's been excellent food served quickly and with quality."
• "Food was good, well presented, nice & tasty."

Cons:

• "The food was ok, considering the price I did expect more, my burger was quite basic and 3.50 for a portion of liquid cheese!?"
• "Beef burger was rubbery. Chicken for wraps was average, dry. Calamari was not good BIRRIA QUESADILLA was seriously below average."
• "The portions were far too small and missing some ingredients, told our server but he blatantly didn't care and didn't offer any kind of compensation."
• "The virgin mojito was like a slushy, ice from top to bottom."
• "I ordered the Cuban sandwich, which was VERY dry and all the meat was cold and grey."
• "Food was maybe a 3 star and table service was severely lacking."
• "However, the food was a bit bland there was nothing special to mark it out from every other high street chain restaurant."

Ambience

Pros:

• "A Lovely restaurant with a great view outside too."
• "The ambience was to our liking."
• "It has a beautiful vista over a mirror like lake with stunning reflections."
• "Atmosphere was great, music was perfect and the view was lovely over the lake even on a grey day."
• "The atmosphere was vibrant and jovial and I was immensely pleased with my second visit now, soon to be third!"
• "Lovely view from the restaurant food good cocktails great something different from the norm."
• "The atmosphere straight off was really good. Music not too loud and great vibe from staff."

Cons:

• "I did find the music too loud and the empty bottles being thrown into a bin made us jump all night."
• "Loud music and despite being not very busy."
• "The venue was busy and very noisy, to the point we could hardly hear the staff when ordering, not very good for a meal for two."
• "Place needs a refurb as the place is heavily used."
• "Location is ok, but too loud."
• "The oddly named Resorts World at the NEC in Birmingham is a soulless place and is best avoided."
• "Tried to have a meal with the wife on Saturday 29th but unfortunately due to the excessive noise we had to leave."

Cleanliness

Pros:

• "A very nice, clean and comfortable restaurant which served great food at reasonable prices."
• "Nice & clean was first impression."
• "Brilliant food, cooked perfectly, a lovely atmosphere, nice ambience with the music playing at the right volume and a very clean dining area."

Cons:

• "Tables, under table and menus not clean."
• "Dirty tables and chairs, we had to ask for it to be cleaned and even after the table had yesterdays food dried onto it still."
• "The tables were sticky and vile, cutlery left out for everyone to touch... napkins pealed off the table they were that sticky... and dirty windows."
• "My only negative is the tables were not that clean. They were still a bit sticky."
• "Disgusting tables and overall unclean."
• "Toilets were beyond satisfactory yuck... Couldn't eat after visiting them and staffs said 'oh sorry' no where good enough. 🤢"