Zizzi - Birmingham Resorts World Reviews Summary

Food Quality

Pros:

• "Everything was very well presented and tasty."
• "The food was enjoyable, and the presentation was decent."
• "The desserts were amazing the only thing I liked about the whole meal."
• "Food is amazing, just wish the service was."
• "Food was decent, as was service."
• "Food was lovely, staff especially serving girls have made every efforts to make our stay pleasant and enjoyable, really lovely and friendly."
• "Delicious dishes, friendly and accommodating staff, appropriate pricing."
• "Zizzi have some very tasty food. I especially like their chicken calebrese, but their pizza are also great."
• "Food was lovely as usual."
• "The Pulled Pork Roma Rustica Pizza was nice."
• "The Spicy Chicken Pasta is SOOOOOOOO delicious."
• "Just had one of the best pizzas ever. Rustica picante is to die for."
• "Nice food, attentive staff and good value."
• "Food was really tasty and they were very accommodating of allergy/diet issues."
• "Food good but service bad."
• "The food was amazing, excellent value for money and the service was second to none."
• "Seated immediately even though the NEC was chocablock with multiple events, food came out quicn and was steaming hot and nice large portions."
• "The food was ok."
• "This is not an Italian not prepared on site and I had risotto with no rice in it consisted of peas!!"
• "The food was ok."

Cons:

• "Apart from the calzone wasn't great, there was about a tablespoon of filling in it."
• "Having better Zizzi's to compare it to this one fails. Portions here are randomly smaller than other branches and some ingredients stingy."
• "It’s pretty basic food. About as Italian as a jar of Dolmio sauce."
• "Staff were very slow and found it extremely difficult to communicate with."
• "Food was as you would expect from Zizzi apart from the calzone being undercooked a bit."
• "What other restaurants in the same venue lack in service quality and willingness to serve paying customers."
• "Food was ok with ok service."
• "Awful! Waited for 1hour and 30mins for food, plate was really chipped when it arrived."
• "The food was below average considering it took so long to come out! Would not recommend."
• "Poor service, a long wait once we ordered and overcooked food that we had no choice but to eat as we would otherwise have missed the show we were going to see."

Service

Pros:

• "We were served by a very chatty and friendly lady called Anca."
• "Despite the restaurant being quite busy, the service was reasonably prompt, which was appreciated."
• "Staff are nice though."
• "The staff were most apologetic."
• "Staff especially serving girls have made every efforts to make our stay pleasant and enjoyable, really lovely and friendly."
• "Staff were very accommodating."
• "The service we received was outstanding."
• "Very clean inside. Extremely friendly team and smashing atmosphere."
• "The service is extremely smooth."
• "The manager is extremely nice and hard working so is all the staff."
• "Service was good as it pays to sit next to the waiters station."
• "Food was as you would expect from Zizzi apart from the calzone being undercooked a bit."
• "Very relaxed atmosphere went here for lunch for my husband's birthday on 4th March."
• "Staff very friendly we shall be back again."
• "I took my family for food here today for my son’s birthday."
• "It was spotless, cosey, had a warm relaxing atmosphere."
• "The staff were very friendly and accommodating."
• "What a great service Kay greeted us with a smile and was very welcoming… was hesitating whether or not to dine there but Kay offered for us to look at menu before we sit down … she was such a lovely bubbly character and made our visit very pleasant… great service from this young lady …"
• "Just had a wonderful meal here. All made the better by the wonderful Sophie! What a wonderful and personable host."

Cons:

• "Some staff are great but others come across rather miserable & unhelpful."
• "When your paying over £15 a meal you would expect more."
• "It was regrettable the food was delayed, thankfully we had lots to talk about."
• "When requested a bill as was just bring ignored a different staff member also treated us like we were a pain."
• "A friend also ate there that night and also said about the way he was treated by staff."
• "None of the party I was with or the other friends there will ever return to this establishment."
• "The staff clearly don't care."
• "The restaurant was not even full!"
• "Dont waste your time coming here, the staff clearly don't care."
• "Very poor service. Were sat down and asked for drinks straight away but we just sat down and hadn't had a chance to look at the drinks menu so asked for them to give us a couple minutes to look."