Royal Watan Kashmiri Restaurant Reviews Summary

Service

Pros:

• "Imran and his team always go above and beyond to ensure customer happiness is met."
• "Staff are amazing and friendly too always happy and chatty and can't do enough to help you and make your experience better."
• "The service was absolutely outstanding and really hospitable."
• "The waiting staff were incredibly helpful, super friendly and knowledgeable about the dishes etc."
• "Service was also really good, everyone was super friendly and made the whole evening really enjoyable."
• "The staff gave really friendly service and the atmosphere was both energetic but relaxing at the same time."
• "Staff were attentive and kind, food was excellent and delicious."

Cons:

• "RUBBISH FOOD, REALLY REALLY RUDE STAFF, lack of menu knowledge."
• "Manager was extremely rude, hostile and told us 'I've been doing this for 20 years love don't tell me how to sit people on a table'."
• "48 mins wait time, food came cold and honestly disgusting customer service."
• "The attitude was pompous and hostile which was noted on by most members of our party."
• "Cramped seating will definitely not be dining here again."
• "Really disappointed with their service first they made us wait for too long for food."
• "Service very slow, we waited more than 30 minutes for our order to arrive."

Food Quality

Pros:

• "The food was amazing and took me back to when I had visited Pakistan as a teen."
• "The tandoori chicken biryani was absolutely delicious. Out of this world I have to say."
• "They cooked it to my liking (less spice than the menu) and the lamb was melt in the mouth delicious."
• "Delicious flavours!! Great size portions and the best naan bread I've ever had."
• "Food was tasty and fresh. Most importantly, it was authentic."
• "Incredible Kashmiri food cooked by Imran & the team."
• "The curries were very delicious and delicately cooked."

Cons:

• "Food wasn't fresh at all. It put me off eating it. Just had naan with salad."
• "RUBBISH FOOD, REALLY REALLY RUDE STAFF, lack of menu knowledge."
• "What we received was more like a supermarket curry, watery 'baltis' with no spicing whatsoever."
• "Unfortunately the food was very bland."
• "Lamb balti was bland and tasteless."
• "The mains just didn't have any unique flavours."
• "The chicken biryani was basically very bland or almost sweet flavoured and the lamb curry we ordered was without a doubt old meat!"

Atmosphere

Pros:

• "Beautiful & relaxing atmosphere on the inside."
• "Lovely atmosphere and very good service."
• "The restaurant is very clean and is filled with the aroma of Kashmiri cuisine."
• "The atmosphere was calm even though it was busy for a Tuesday."
• "A lovely restaurant with a welcoming and relaxing atmosphere."
• "Decor is spot on, beautiful. Cosy and relaxing."
• "The atmosphere from eating in is like a huge family gathering."

Cons:

• "All our clothes smelled like curry when we came back."
• "No lock on the toilet door but it didn't matter because the door didn't shut anyway."
• "Unfortunantly where we were seated was on the direct path to the kitchens and right under the aircon so it was a bumpy, drafty evening."
• "There is no baby changing pull out shelf or mat."
• "Ambiance was fine little bit more lights was required."
• "Seemed nice but allowed people to bring alcohol and was quite a few people with their own drinks and was a put off and the smell."
• "Parking can be an issue for some as no onsite parking."

Value

Pros:

• "Fair prices."
• "Cost under £50. Amazing value."
• "Prices are very good."
• "Fantastic curries and well priced."
• "Overall great experience and very reasonably priced (maybe I’m used to prices in the south)."
• "Worth every penny."
• "The cost was also really reasonable considering 5 of us ate here, less than £100 for the total bill."

Cons:

• "Feels like 45£ for two was such a waste."
• "Dishes overpriced, portions are small, shame for Indian restaurant."
• "For kids we ordered chicken nuggets and fries and they were overpriced."
• "£70 for cold bland food."
• "Dishes were definitely overpriced."
• "Papadom along the chutneys were not on the house, you will have to pay."
• "It's byo so the slightly high prices balance out."