Turtle Bay Liverpool Victoria St Reviews Summary

Service

Pros:

• "Leah was serving us today and she was amazing. Recognised our drink choices and recommended drinks we may like to try."
• "Katie was a great host and was attentive without being intrusive."
• "Our server Paddy was lovely, very friendly, always a smile for you, made good recommendations."
• "The drinks were amazing and our time here was really great. Thanks Leah!!! <333"
• "This woman deserves a raise and praise for her service! I’ve had bad experiences beforehand from turtle bay and her service and friendliness alone will make me come back again!!"
• "Emily was a human memory palace. My friend forgot what he ordered and Emily recalled it with the precision of a seasoned sommelier."
• "Lydia our server was so lovely and helpful. The whole team were super friendly and I would definitely return."
• "Leah was the best waitress and constantly asked us if we wanted more drinks."

Cons:

• "We had a slow start due to a back log of glasses but when we raised our concerns about how this would effect our experience, Katie made sure our drinks were kept up to speed!"
• "The place had some people inside when we walked in, not enough to be busy but to tick over. We waited for 45 minutes to have our drinks order taken."
• "We were intending to have a look at desserts or stay for more drinks, but the feeling of being rushed was rife, so we ended up asking for the bill which had a service charge applied."
• "One of our drink orders didn't go through which resulted in around a 30 min wait. So overall we had 1 hour and 10 mins."

Food Quality

Pros:

• "Food was amazing. Very hot and very fresh."
• "The portions were good and the food flavourful."
• "The food we had was nice but not great as one of our burgers came out cold. This was quickly replaced with a sincere apology."
• "Great food and very decent cocktails. I definitely recommend going for the bottomless brunch so you can try as many different cocktails off the menu in the two hours you've got."
• "Honestly, surprisingly good. I didn't expect a lot from a Jamaican chain out here, but the flavors are awesome."
• "The food was lovely and our server Katie was on point all the time."
• "We go to turtle bay fairly regularly which was made apparent when one of the employees recognised us."
• "Amazing food! The bottomless brunch was unreal, would definitely be back next time we are in Liverpool."

Cons:

• "The Surrey one put me off as the food was small portions and had no heat to the seasoning."
• "Food was a let down compared to my home towns, but the drinks and amount we had made up for it!"
• "Lamb was too tough and unable to chew it."
• "The boiled rice was hard and stale, unedible."
• "Ordered the chicken sandwich this time thinking they couldn’t possibly mess up a chicken sandwich. Boy was I wrong. Not only was it tasteless, it was burned and dried up so much I couldn’t swallow properly."
• "The glass was dirty. I asked for a new clean one. You may be able to see from the pictures that the replacement glass was chipped."
• "The food did not taste like real West Indian food."
• "The starters particularly the Trini doubles was disappointing as the bara (the outer edges were crispy) it should be soft."