Openplan Design Reviews Summary

Team Interaction

Pros:

• "Every member of the team we interacted with displayed a genuine willingness to assist us with our numerous questions and requests."
• "Aki's dedication and expertise were instrumental in our decision to proceed with the purchase."
• "We also want to extend our thanks to the manager, Ali, whose experience and insights significantly enhanced the kitchen design."
• "We are absolutely pleased with our spectacular kitchen. Our experience with OPD is totally superb from beginning to end with all aspects."
• "Sam was brilliant from the beginning with design and ideas. Prompt emails and virtual designs emailed and also printed for us to visualise."

Cons:

• "Had a great experience at the start of my dealings with Open Plan Design. I dealt with Miranda who was very helpful. I had the worktop fitted and unfortunately the fitter did not fit the undermount sink correctly."
• "Unfortunately, I can’t say that we’re 100% happy with the service provided, although, need to mention we don’t have any complain about the quality of the tiles, as it’s been installed only partially for now."
• "We bought a kitchen top December 2018, after they convinced us how good their products were supposed to be. It arrived faulty (with stain on) and they claimed it didn't have a stain (without coming out to check) they then said we would hear from their 'Warranty insurance' which we haven’t heard from to date."

Design and Planning

Pros:

• "The installation team responsible for the stone worktop exhibited exceptional care, craftsmanship and an unwavering attention to detail."
• "We have had our whole kitchen designed, made and fitted to perfection by Open Plan Design."
• "Sam’s attentive process and clear communications on pros/cons/limitations of different design ideas helped us create the kitchen perfect for our needs."
• "Probably the best and most honest guys around. We got a top quality German kitchen for a very decent price."
• "i worked with Sam on the design and installation of my kitchen, this was inclusive of all the appliances and the stone worktops. he was an absolute gem to work with."

Cons:

• "Unfortunately, I can’t say that we’re 100% happy with the service provided, although, need to mention we don’t have any complain about the quality of the tiles, as it’s been installed only partially for now."
• "We bought a kitchen top December 2018, after they convinced us how good their products were supposed to be. It arrived faulty (with stain on) and they claimed it didn't have a stain (without coming out to check) they then said we would hear from their 'Warranty insurance' which we haven’t heard from to date."

Customer Service and Support

Pros:

• "The customer service was outstanding and the kitchen looks amazing."
• "Sam showed a true professional and friendly approach throughout the whole process of choosing and fitting our kitchen."
• "Excellent end to end service, attention to detail, after sales service first class and always available, responsive and adaptable."
• "The company (and Sam Razban in particular) is highly recommended. We got a quality German kitchen with top of the range appliances at a very reasonable price."
• "A fabulous service and top quality in both workmanship and the stunning deep green natural granite supplied and installed."

Cons:

• "Had a great experience at the start of my dealings with Open Plan Design. I dealt with Miranda who was very helpful. I had the worktop fitted and unfortunately the fitter did not fit the undermount sink correctly."
• "Unfortunately, I can’t say that we’re 100% happy with the service provided, although, need to mention we don’t have any complain about the quality of the tiles, as it’s been installed only partially for now."
• "We bought a kitchen top December 2018, after they convinced us how good their products were supposed to be. It arrived faulty (with stain on) and they claimed it didn't have a stain (without coming out to check) they then said we would hear from their 'Warranty insurance' which we haven’t heard from to date."