Ashford Kitchens & Interiors Reviews Summary

Design and Aesthetics

Pros:

• "We walked into their showroom with a handful of ideas and left with a design that was beyond anything we could have imagined!"
• "Sam’s design met the brief as soon as we saw the design."
• "All of the CAD visuals from the beginning, brought the end product to life."
• "Stephen who designed our wonderful kitchen beyond what we had in mind and made choices for finish extremely easy."
• "Perfect design by Steve."
• "Stephen came up with inspiring visuals, always ready to tweak and to give options."
• "The new kitchen and dining space Ashford has designed and installed for us has transformed our living space."

Cons:

• "There's always room for improvement, such as we're not convinced that the furniture makes use of space as well as it could."

Quality and Craftsmanship

Pros:

• "Solidly built, this kitchen has been very well used and shows virtually no sign of wear and tear."
• "The quality and workmanship of the installation is amazing."
• "Best of all the kitchen is an excellent quality."
• "The quality of workmanship by the guys fitting it was outstanding."
• "Excellent quality, at very competitive prices."
• "The quality of the units is of a very high standard."
• "The final product is really high quality."

Cons:

• "Really friendly and attentive people, great communication and excellent showrooms however unfortunately it is extremely overpriced."

Customer Service

Pros:

• "Great experience from start to finish. Delivered on all aspects and their customer service is outstanding."
• "The team at Ashford were absolutely brilliant right through from the design stage to installation."
• "The service provided by Steve from the planning stages to the installation from the rest of the team, was exceptional, and very professional."
• "Communication is exceptionally good."
• "The service we received was impeccable and we would not hesitate in recommending Ashford Kitchens to anyone."
• "If you ever have any issues, Stephen and the team will resolve them."
• "Ashford were there. Responsive, understanding and quick to remedy everything."

Cons:

• "Like any large project there are bound to be a few small issues and these were dealt with professionally and efficiently during the installation."

Installation and Project Management

Pros:

• "Both subcontractor's used by Ashford for the quartz countertops & glass splashback were efficient, and carried out their part of the installation to perfection."
• "The installation was project managed to perfectly."
• "There were a couple of things that we hadn't anticipated with the fit-out but the team worked really hard to find solutions that worked to make us happy."
• "After sales service addressing a couple of minor problems we had following installation were attended to in a timely and professional manner."
• "The kitchen installers were excellent, arriving on time and working considerately in our home."
• "The builders delivered to the highest standard, on time and as expected."
• "The project management of Ashford kitchens and the builders was superb."

Cons:

• "Even after completion, I had several problems with an appliance, which was a manufactures error."