Clearwater Kitchens and Bathrooms Reviews Summary

Quality of Workmanship

Pros:

• "I am in love with it it’s absolutely flawless from start to finish."
• "The fitters were brilliant, very hard working and kept the place tidy each day."
• "Brilliant service and so happy with the final result."
• "From design to completion we received first class attention and outstanding customer service."

Cons:

• "Cracked tiles, loose shower fitting, leaking taps, raw sewage coming though our kitchen ceiling because of ill fitting pipes."
• "Splash-back trim poorly fitted, and using butt-joint rather than mitred."
• "Chunks out of various gloss panels which were just fitted anyway."
• "Chunk out of one of the ceiling scribes, fitted anyway and filled with silicone."

Customer Service

Pros:

• "Would like to thank Clearwater customer service for sourcing and arranging the delivery of replacement parts."
• "Ricky helped me to plan my dream bathroom and went above and beyond to make sure everything is perfect."
• "Thank you Kelly for helping us to sort out the panel issues on 25/07/2023."
• "The communication from Katelyn was phenomenal."

Cons:

• "Clearwater are not replying to any of our calls, voice messages or emails."
• "Did not go ahead with company. A del boy type character with slicked back hair and a tweed jacket came to give the quote and was here for over two hours."
• "The only problem was communications between departments."
• "Absolutely shocking!!!! Don't care about customers at all, once they get your money good luck getting them to answer any calls or emails."

Installation Process

Pros:

• "The fitters were very professional and very helpful."
• "The installation went smoothly & a special thanks to Alan & Duncan who delivered a high standard of workmanship."
• "We now have a brilliant new bathroom."
• "Brilliant service and so happy with the final result. Staff were so lovely and friendly and the job has been finished to a great standard."

Cons:

• "We were advised the install would be four working days starting February 26th, however, the kitchen wasn't actually finished and signed off until June!"
• "It has taken over 7 months and my kitchen still is not finished."
• "The efficiency, professionalism, and standard of quality were second to none! I am delighted with my new bathroom and will have no hesitation in recommending CLEARWATER whenever I get the chance to do so."
• "Can you please sort out your botched plastering job, I have called and emailed several times to no reply from anyone at the company."

Price and Value

Pros:

• "Based on the customer service received we would definitely recommend Clearwater Kitchens and Bathrooms."
• "Would highly recommend this company."

Cons:

• "Beautiful kitchens and great quality from this company. However, after receiving an initial price and signing all the paperwork for our new kitchen and having a surveyor out they advised that they couldn’t do the kitchen for the price quoted and asked for an additional £3000."
• "Pushy sales technique, quoted £24995 for a bathroom and toilet cloakroom...discounted to £16k if we sign up right away."
• "The reason I am giving only one star is for the fitters and Mirian the lady I was dealing through the emails. Has taken over 7 months and my kitchen still is not finished."
• "Should be 0. Do yourself a favour and take your business elsewhere. We have had an absolute nightmare with these crooks."