Address: Birchen Grove, London, NW9 8RY, United Kingdom
Phone: +442089059189
Rating: 4.5
based on 166 reviews.
Garden Centre
Pros:
"Nice garden center with beautiful well kept plants, plenty of gardening equipment and outdoor furniture."
"It appeared well stocked, well organised, not too busy and with everything we needed to buy, all reasonably priced."
"One of the best garden places in London. You can almost find anything and everything in this place."
"Great place, massive selection of plants and they all have tons of character not like the clone plants you might get at B&Q and Homebase."
"Beautiful garden centre where everything is well organised."
"They have everything you can imagine for a perfect garden and at reasonable prices."
"This is a really lovely garden center! It is pretty big so has everything you could need and well-priced."
Cons:
"I would spend your money elsewhere."
"I can not recommend this garden centre. Every plant I have bought has not lasted more than a month."
"I found the plants to be quite expensive, but this could a reflection of modern pricing."
"Prices are on the higher side so your bill will quickly add up to a lot if you buy many items."
"Some are very rude. Won’t be sitting in traffic to get here again when there are plenty of other places to go where the staff are more consistently friendly and well informed."
"Admittedly the plants are more expensive than some places."
"Everything does seem fairly expensive to me."
Staff and Service
Pros:
"Cafe with friendly staff but a bit gloomy."
"Very helpful staff. Very cosy place."
"Jane's cafe is fantastic with great hot and cold food really delicious cakes very friendly."
"The staff are very helpful, friendly and knowledgeable."
"Staff are really helpful if you have an enquiry and go out of their way to help you."
"Polite and friendly staff who are good with the product knowledge."
"Fairly priced and knowledgeable staff."
Cons:
"There was a member of staff outside at the start of my visit that was a bit unfriendly and I felt I couldn't ask her any questions."
"Lovely plants, a pity a member of staff was so self centred and not interested in helping us at all."
"The place is so lovely, but one of staff was so rude, I asked her where I put my baby nappy, she said take It with you in bad way then the other staff said there is a bin in toilet, 2 more time Claire talked to me unpolite."
"Good choice but you have to watch the young male cashier. Charged us twice for hibiscus plant."
"Once we got to the counter and asked for a refund, the member of staff started behaving like we had insulted her mother."
"Poor attitude and condescending to be honest."
"The elderly lady at the checkout was very unprofessional."
Aquatics Centre
Pros:
"An indoor aquatics center, perfect for supplying your fish with food, as well as providing aquarium equipment, exotic fish, and decorations for fish tanks."
"The aquarium and plant selection amazing!"
"Have a pool for large fish where you can buy food for £1 to feed them. Very clever business tactic."
"The adjoining aquatic centre kept the kids busy, though we didn't buy anything from there."
"Almost everything for Garden from decorations to plants. Some of them even hard to find in other stores. Huge selection of outdoor plants. Also visited aquatic store inside. It's really impressive."
"They also have a huge Maidenhead Aquatics on site too for all you fishy enthusiasts."
"We also visited on several occasions their Aquatics shops which is great and helpful staff are always on hand."
Cons:
"A garden centre that does not allow well behaved dogs!! What a joke!!"
"Is very disappointing the garden centre choose not to support key workers."
"Staff are almost invisible -have to wait for somebody to come to the till to serve."
"It's a real shame that this garden centre has changed hands. They are changing it so much and getting rid of loads of stuff like pet accessories in favour of Pavers shoe concessions and the suchlike."
"Just lost a sale of 6 meals and at least a 200pound sale in garden centre went in found table for 6 as one was toddler and a baby was raining hard both our husbands was following to queue for food girl comes up and tells us we can't have table as we not in queue really u make a family of 6 plue baby stand in queue to get served before they can sit we have over the years spent thousands with u but you now have lost our custom."
"Only downside is the cafe there - food is awful, poor quality and expensive."
"Visited a few times now and there's a severe lack of staff and the ones they do have know nothing about their products and the manager Adrian has the customer service skills of a flea."
Cafe and Amenities
Pros:
"Good parking space and toilet on-site."
"The cafe area has been revamped and food is great. five stars!"
"Jane's cafe is a wonderful place for Food drinks etc amazing."
"There is a really lovely and well priced cafe inside, which was really nice :)"
"The cafe is really nice and has a great array of cakes"
"Lovely cafe with cakes and hot food."
"Brilliant Garden centre with cafe .huge area and extensive selection of plants from small bedding pots, climbers, trees, and indoor plants."
Cons:
"Cafe with friendly staff but a bit gloomy. Needs more light or move location to where there is a window looking out onto the garden."
"Food is awful, poor quality and expensive."
"Only shortcoming is the mediocre cafe."
"Nice huge place for choices and variety of plants busy place unfortunately staff not very cheerful at the tills not very friendly eating and drinking while serving The customers and when he ask for bags not bother to reply to us."
"I used to enjoy having a break in the cafe but alas the prices have rocketed."
"Also has a large aquarium with a wide selection of tropical fish."
"If you come with time you can have a cup of tea or lunch at the café. If not, take home a homemade cake."