Baytree Garden Centre Reviews Summary

Accessibility

Pros:

• "Large car park. Disabled access to all areas."
• "Really good garden centre, good wheelchair access."
• "Disabled parking is near to entrance."
• "Children and disabled friendly."
• "Its a good place to meet up with friends or family for a coffee and cake or a full lunch and there's plenty of parking, everything there all on one level so wheel chair friendly."

Cons:

• "The one way system is a pain if you're disabled as you park at the entrance and then have to walk a long way to get to the pet area where the tills are and then back to the parking area."
• "No good for disabled or anyone struggling to walk if you park near the entrance you have to walk all the way around."
• "Still got pre Covid entrance and exit no good for disabled or anyone struggling to walk."
• "Man on customer service didn’t care that a disabled person would have to walk a really long way."

Staff and Service

Pros:

• "Friendly staff and beautiful animals indoors and out."
• "Staff friendly, helpful and knowledgeable."
• "Staff all very friendly, it was a lovely morning catching up with a friend."
• "The staff were so nice, obviously of great experience and doing even more than expected."
• "We found all the staff here to be really friendly and helpful."
• "The staff are always lovely, which seems to be very different in comparison to others."
• "All the staff were so helpful."

Cons:

• "Staff who were grouped together chatting, ignoring customers and generally quite rude."
• "Spent lots and then was denied some free plants that were at the front of shop. Staff member rude and hostile. very poor service."
• "The girl on the till was the most miserable person I've ever seen serve there."
• "Staff just seemed fed up and that showed in the way the food was plopped on plate."
• "Staff not very friendly & surprised to see them wearing jewelery while serving food & more shocked to see false nails being worn."
• "Ask if I could exit the entrance was rudely told 'I could stand there til someone came in but it was unlikely as it was near the end of the day'."

Facilities and Layout

Pros:

• "Great garden centre with free parking, restaurant/cafe and all the other usual bits that garden centres do."
• "The disabled toilet in the main building was 'spot on'. Very clean, roomy, and modern."
• "Good car parking too."
• "Massive free car park so no worries about parking."
• "There is also a restaurant that offers a wide range of meals and caters for different dietary needs."

Cons:

• "You now have to pay to see the owls (nearly £40 for the 4 of us)."
• "As someone who suffers with poor mental health, I would have thought a garden centre would have been a relaxing place to visit, unfortunately given the layout of making you go round all the aisles from one end of the shop to the other to reach the exit, I found this whole experience very stressful."
• "Nice and big but somehow difficult to navigate around."
• "Not easy to get around... need much better signage."
• "Plus the new route around the various buildings is very confusing. I completely lost track of where I was!"
• "The main entrance (where all the Christmas decorations are) does not have a till, nor can you go back out the same way."

Food and Restaurant

Pros:

• "Small cafe in store just a little further finds the spacious restaurant with a good selection of meals etc."
• "Had a nice lunch, tasty soup."
• "Again, we had a great meal in the restaurant."
• "The restaurant food was better than I was expecting too, yummy spinach and mushroom lasagne with roast potatoes and carrots!"
• "The restaurant is clean & has lots of choice."
• "Serve lovely home cooked meals with a good selection."
• "The restaurant is reasonably priced and serves generous portions."

Cons:

• "The meal was completely spoiled by being exceptionally salty."
• "Very disappointed, our meal, was cold, our experience of eating at baytree has never been like this???"
• "I ordered the 'French onion soup' and was not happy with it. It was more like onion gravy and very sweet."
• "Visited the restaurant for a bite to eat and very disappointed, Ham roll was soggy, side salad was brown and limp."
• "On the last 2 visits we have had tough roast beef and this visit our meal was too salty."
• "The food was utterly disgusting. It was dry tasteless and dreadful."
• "The restaurant, however, was a bit of a letdown, smell of reused oil, and majority of food deep fried, sandwiches was made like my gran had made them thick later of butter!"

General Experience

Pros:

• "Great place, loads of stuff. Baytree's Xmas decorations etc were great."
• "Excellent garden centre with a wide range of plants, good prices on most items."
• "Christmas time is always a magical experience too!"
• "Love this place! Best garden centre for miles."
• "Great as u can look about AND entertains kids too."
• "Santa experience was brilliant. This was our 2nd year of doing this and there'll be many more."
• "Baytree is always such a delight to visit."

Cons:

• "Came back while visiting family in the area, it was sad to see that Baytree has gone downhill over the years."
• "The Christmas market was a bit disappointing."
• "Disappointed to find the owl Centre shut on our last visit."
• "Everything outside was closed all day including the rides, stalls and even the cafe was closed!"
• "Came to meet Santa and they are clearly old hands at that... The garden centre itself is enormous but feels a little run down."
• "Sorry but this garden centre has gone off. Not sure if it's because of covid but plants and selection are poor."
• "This year there didn't appear to be as much to look at or buy."