Springfields Garden Centre Reviews Summary

Parking and Accessibility

Pros:

• "Parking very reasonable."
• "Ample parking and many places to have a bite to eat."
• "With plenty of secure parking at very reasonable rates, this is a must go to shopping place."
• "Plenty of parking places."
• "Parking validated in the garden centre subject to minimum spend of course which is about 20 quid."

Cons:

• "You have to go through a ticket barrier to park which wasn't straightforward to use and don't like having to pay for parking when going shopping although it was only £1 for 2 hours."
• "If you like queuing for ages to park then pay for the privilege you'll love it."
• "Parking is neither easy nor free."
• "Considering the main way to get here is by car I would have thought parking would be free but instead it is a real money spinner for the owners."

Gardens and Outdoor Areas

Pros:

• "Depending on the time of year, the gardens here are well worth a visit."
• "Absolutely stunning to walk round amazing flower beds, statues and wonderful water features."
• "Springfields has always been a nice peaceful place to visit the gardens are always well kept plenty of ducks and geese wandering around."
• "Nice to see people out and about today... All masked when needed and socially distanced. Café doors open and customers inside enjoying drinks and eats... Not over crowded at all so an enjoyable day shopping over all."

Cons:

• "The festival gardens seem to have been shrunk to account for the new Springfield Adventure Land, which was a disappointment to us."
• "Disappointed to say the least. Went here today for breakfast. Poached egg on toast twice, 2 rashers of bacon on each and a flat mushroom on each with a coffee and a cappuccino…£27.50. Each rasher of bacon was £1.50 and a flat mushroom £1.50. That was £9 for 4 rashers of bacon and 2 mushrooms alone. Absolutely ridiculous and very greedy."

Shopping Experience

Pros:

• "This is an amazing place. It sells about everything for both the garden and the house."
• "Good selection of goods."
• "Great selection of shops."
• "A great day out for visiting with friends - or with family - with things of interest for children."

Cons:

• "Number of clothing outlets is limited, so if that’s the primary reason to visit there are better options."
• "Springfields Outlet Centre is an ok place for what it is. It is a selection of stores that are meant to offer stock at lower than retail price."
• "Although I've only been 2 or 3 times, it's a really lovely garden centre with a big restaurant, but unfortunately, the food is not always great."
• "Disappointed to say the least. Went here today for breakfast. Poached egg on toast twice, 2 rashers of bacon on each and a flat mushroom on each with a coffee and a cappuccino…£27.50. Each rasher of bacon was £1.50 and a flat mushroom £1.50. That was £9 for 4 rashers of bacon and 2 mushrooms alone. Absolutely ridiculous and very greedy."

Food and Dining

Pros:

• "There is a wonderful eatery for a bit of respite from the arduous task of shopping."
• "Food in the cafe, service, cost, and staff were superb."
• "Food in noshers not cheap but really nice."
• "Lovely places for coffee and light snacks and 3 restaurants."

Cons:

• "I personally thought the restaurant was nice but a bit expensive for what we had."
• "Had lunch here, they lost our food order so we waited an extra half hour for sandwiches!!"
• "Very pretty surroundings but very disappointing there were no baby changing facilities at the back of the park and no carafes would let us go in just to change my daughter."
• "Nothing wrong with the shops but if you are time bound don't bother looking for food especially at the garden centre where the service is nothing short of pathetic."

Customer Service

Pros:

• "The staff are very friendly and welcoming which makes the whole experience so much the better."
• "Staff now have time to engage with customers and are better placed to offer help, advice and recommendations."
• "The staff were all friendly and helpful, a lovely place to spend an afternoon looking round."
• "I would like to give a shout out to one of the male staff in the garden center.We came on Sunday to get some pots,my husband is disabled so we struggle at times .I’m afraid I didn’t get his name but he helped us so much ,even helped us to our car,thank you so much for your thoughtfulness it was so much appreciated.carole"

Cons:

• "What a mess ! Don't bother ! No signs to tell you how much the car park is....then once parked walked to the centre to be faced with ' no dogs' had to walk back to the car no day out for us. Rang customer services no kidding she couldn't care less."
• "We ordered drinks and toasted teacakes, then the drinks came and guess what?? Yes your right you then wait and wait until your drink is cold when the teacakes eventually arrive."
• "Although I've only been 2 or 3 times, it's a really lovely garden centre with a big restaurant, but unfortunately, the food is not always great."
• "Very disappointed, huge bill for what was a best mediocre food served in a dimly lit café."