Gold's Gym Reviews Summary

Facilities

Pros:

• "The equipment and facilities are kept clean at all times. The showers are always fully equipped with shower gel."
• "The swimming pool is amazing."
• "The equipment was all replaced, it’s high quality and easy to use."
• "I really enjoy using the swimming pool, steam room, sauna and jacuzzi."
• "It's is very clean due to regular cleans- something not seen in other gyms."
• "The pool/spa area is always kept clean and is the perfect tonic after a good workout."
• "Very broad and advanced equipment and facilities."

Cons:

• "The equipment is ok but not great. The swimming pool has broken tiles which I cut my foot on."
• "The steam room is dangerous, alarm bell wiring hanging off wall no action taken."
• "Recently refurbished, the showers are sometimes cold and don't have enough power."
• "The sauna isn't the best around since it's quite worn off."
• "the sauna steam and jacuzzi never work so you are basically paying just for the gym"
• "The gym is always dirty and the jacuzzi works for a week and then is broken again."
• "The steam room might as well be the source of the next global pandemic, never cleaned, smells damp, often has litter inside."

Customer Service

Pros:

• "The staff are friendly and always happy to help."
• "Staff are helpful and welcoming although some receptionists could be friendlier."
• "Front of house staff are polite"
• "The staff are friendly and always helpful."
• "Great customer service from Vinay particularly."
• "Rees and staff provide professional and caring customer services."
• "The staff are super friendly and helpful."

Cons:

• "Just avoid this place."
• "The manager lacks any form of professionalism and spoke to me in a way no customer should be spoken to."
• "The manager does not know how to handle situations correctly, is extremely unprofessional and rude."
• "The staff are very rude and no professional."
• "The manager is very rude and ignorant!"
• "This place is managed by a bunch of uneducated and rude people."
• "Terrible management."

Membership Policies

Pros:

• "Occasional open weekends, where you can bring a friend for free."
• "All classes are included in monthly fee. A lovely swimming pool, sauna, Jacuzzi, steam room etc all available."
• "For the price of an average gym membership you get access to a gym, a pool, a sauna, a jacuzzi and a steam room."
• "5* quality and reasonable membership price."
• "For £25 a month, you get all the equipment and changing room facilities you'd expect a gym to have."
• "It is definitely worth the price."
• "By far the best value for money compared to gyms with similar facilities in the area."

Cons:

• "They will not cancel your membership without arrears fees."
• "Do NOT join Gold's Gym if you are planning on using your right of cancellation."
• "Disappointed. Poor service customer. If you ask them for cancel the contract for understandable reasons they won't do it without a charge!"
• "Cancellation is awful. You are treated badly."
• "Once you're in their membership trap, they won't let you leave."
• "They won't let me cancel unless I move 15 miles away. I feel stolen from."
• "Avoid at all cost… Term and conditions says memberships can be cancelled upon moving abroad and now they disagree to cancel my membership."

Cleanliness

Pros:

• "The facilities have always been spotless."
• "The cleaning staff are amazing and forever cleaning."
• "I usually see cleaners/housekeeping doing their thing."
• "Shower area is kept clean - at least when I've seen it after swimming."
• "Changing room and toilets are clean as well."
• "The swimming pool, jacuzzi and sauna are always very clean."
• "All the equipments are new, the building is refurbished, clean and nice."

Cons:

• "Changing area is smelly and also dirty and full of hair."
• "The bathrooms are so dirty in the changing room."
• "This place is ridden with damp and mould!!! It's dirty and disgusting"
• "Filthy gym, stay away, dirty changing room, uneven gym floor"
• "In the pool area you can see hair everywhere."
• "Ladies cloakroom could be more CLEAN."
• "One of the dirtiest gyms I've seen in my life"