Address: 573, 0 Wallisdown Rd, Poole BH12 5BA, United Kingdom
Phone: +441202139765
Rating: 4.4
based on 141 reviews.
Customer Service
Pros:
"Tom Blair was great guy to deal with... made everything so easy for me so big thanks to him."
"Love my New Tucson, a big thank you to Harry Staples. My buying experience was 'pain' free and Harry was very informative."
"Oscar, we cannot thank him enough he really is a star!"
"Sanjay was amazing me and my partner highly recommend him!"
"Many thanks to Dan, the brand ambassador, and to Peter, the salesman."
"Richard was an excellent sales person. Very informative and kept us updated throughout the process of purchasing the Electric Kona."
"The service I received was absolutely brilliant. Richard was extremely helpful so polite he was extremely good at explaining everything."
Cons:
"Does anyone ever answer the phone?????? 4 times I tried..."
"I try to keep this simple if you want a good after sales service stay clear of hyundai."
"None of my paperwork was completed and the car didn't look like it was ready with stickers and plastic adorning the interior and exterior."
"After waiting 25 minutes I thought that if this is the unprofessional way they are looking after their customers then I can't trust them to service my car so I walked out."
"Quite simply the worst experience in my time of buying cars this was my first Hyundai purchase and I have to say it has left a bitter taste in my mouth…"
"Wouldn’t recommend going to Hendy at all."
"Quite possibly the worst service i have ever received."
Facilities & Amenities
Pros:
"They even assisted with delivery to my location and extra videos / photos when I couldn’t get to the car in person."
"They offer a free in-house WI-FI connectivity to their customers as well as a free drinks facility placed in the waiting area."
"Got the car delivered and it arrived in amazing condition the driver took amazing car while loading and unloading the car."
"A loan car was waiting for me the complete service was first class."
"The entrance into the showroom is fully compliant with commercial building regulations for disabled and or wheelchair user."
"The staff is very friendly and the coffee is very tasty."
"The showroom was spotless and the staff were very polite and very accommodating and helped us with all our wants and needs."
Cons:
"This site is too busy and has too many car dealerships in one place to cope with the amount of customers."
"I was unable to determine which was customer parking for this dealership nor did I see any high visibility disabled marked bays."
"The place is disorganized. There is no parking and a massive queue waiting to check in cars for a service."
"The bad bit: The centralised call handling system for multiple dealerships. Utter shambles!!!! You couldn't make it up."
"No customer parking available (again)."
"Their customer parking is shared with another car dealership next door."
"Parking can be a bit tight but it is worth the effort."
Sales Experience
Pros:
"I’ve had a few cars from this location over the years and have always been very happy with the service received."
"Our salesman Nigel was brilliant and bent over backwards too get the model we wanted at the best price."
"Helpful, informative, definitely not pushy and not forgetting a vast range of cars in stock."
"Over the moon with my recent purchase of the i30n performance. Excellent service from the sales executive Peter keeping."
"Tom and Oscar were fantastic and made us feel relaxed and never put pressure on us, which is rare in retail these days."
"Bought an i10 through the garage, staff were very friendly and welcoming and the whole sale experience I had with Richard was both pleasant and painless."
"The reason I have rated Hyundai with the maximum, is due to the member of staff dealing with me, Fred."
Cons:
"Being a young customer you don’t get treated seriously when you go into the store."
"Quite simply the worst experience in my time of buying cars this was my first Hyundai purchase and I have to say it has left a bitter taste in my mouth…"
"I phoned here on Tuesday 29th April, enquired about a New Hyundai Kona... nobody has called me to let me know if its in stock or not."
"Got told there open Sundays on the phone, drove there with the kids in the car sorted there lunches out to keep them quiet whilst we looked, only to get there and it was shut."
"Very poor customer relation. We bought new 2021 Hyundai Tucson top of the range. Warning lights go on."
"Hmmmm, disappointing before even looking at a car... Yeah, no call back."
"Very odd experience... only to be told that it wasn't actually for sale as a member of their staff was using it!"