Kitchen Magic Reviews Summary

Customer Service

Pros:

• "The salesman was very polite and honest."
• "Charlie did a brilliant job of replacing my cupboard doors, drawer fronts, handles, side panels, giving me a new cupboard and drawer set, lovely new sink and inserting a new cooker hood."
• "Special mention to our fitter Kes who was THE nicest guy and his attention to detail was first class."
• "We were most impressed by Michael's skill, manner and tidiness."
• "The staff are most helpful and nothing is too much trouble."
• "All staff I dealt with were excellent from requesting a brochure to the final fitting of my order."
• "The salesman was on time, polite, helpful, understood our needs and budget."

Cons:

• "This company is HORRIBLE. Makes things as difficult as they can be for you."
• "They ignored my email of complaint. This is highly suspicious. Don't use them!!"
• "Kitchen Magic have the worst customer service I've ever come across. All they want is for you to sign a contract, take your money and then they don't care. Gangsters of the industry, beware!!!!"
• "Most of the people who answer the phone at Kitchen Magic are rude and dismissive."
• "No senior management available over the past 2.5 months to deal with my complaint."
• "Having rung this company at different times of the day with no answer."
• "Their telephone manner was arrogant and rude."

Quality of Product

Pros:

• "The new doors were of a very high standard and we particularly like the soft closure hinges."
• "Price is very fair for the quality of the product and I have and will continue to recommend Kitchen Magic!"
• "The doors, drawers and fittings are of exceptional quality."
• "The quality of the product is extremely good."
• "The Kitchen Magic doors and drawers are of a better quality than the previous ones."
• "It has transformed the kitchen to a bright and airy space."
• "The finished product looks really great and I can't fault the attention to detail given by your fitters."

Cons:

• "I am unhappy with the quality of finish and might take legal action to recoup some of the £3,000 I paid out due to the inconvenience, poor finish and loss of earnings."
• "The floor plinths had moved leaving wide gaps."
• "We had replacement cupboard doors fitted by this company about 6 months ago and already 5 of the doors have bowed contacted the company about this problem and said they would send someone out to replace them but twice now they phoned to say that a fitter was not available on the day."
• "Managed to destroy my laminate flooring and carpets in the time they were at my house."
• "Well, 3 years on from having our kitchen doors replaced, the paint is splitting, and a soft close hinge no longer soft closes."
• "Poor quality products."
• "The laminate on the doors were rippled etc."

Value for Money

Pros:

• "Everything was completed in a brilliant timeframe."
• "The whole experience was a pleasure and even settling the bill wasn't awful because in my opinion, I have very good value for money."
• "We are beyond pleased at the work carried out and was at the fraction of the cost of some quotes I received from local companies."
• "Half was paid on order, and half on completion to our satisfaction. This worked well."
• "Revitalised our kitchen at a third of the price of having a full refit and it looks superb."
• "The kitchen looks good and is greatly admired by all visitors."
• "Absolutely over the moon with my kitchen, thoroughly recommended."