Wren Kitchens Reviews Summary

Customer Service

Pros:

• "We had a couple of incorrect pieces delivered, but customer services were incredibly helpful and replacements were delivered promptly."
• "Everybody we worked with were super professional and worked to the highest standard."
• "We strongly felt that we were treated with respect as valued customers and not 'sold to' at all."
• "The staff are friendly and the designer was patient with the many changes we made."
• "Lovely showroom and plenty of attentive staff that were incredibly helpful."
• "Our truck arrived and delivery went off without any issues."
• "Fantastic staff, the young Asian man who sold us the Hisense flat pack kitchen was charming."

Cons:

• "I was warned by a number of friends not to use Wren but I made the mistake of doing so."
• "Spoke to someone to book an appointment 2 weeks in advance, called the day before and turned out that the appointment was never booked."
• "Please please please don't waste your money and more importantly your time on a Wren kitchen."
• "Then back and forth with them trying to get the final design but the designer doesn't bother at all."
• "Service with Wren in the Show room has been good and attentive. HOWEVER, once you sign the contract the services has not only been appalling but extremely negligent."
• "Approach with caution!"
• "Wren's service is good up until they take your deposit and make you order the kitchen. From there on everything is downhill."

Product Quality

Pros:

• "The kitchen itself is well made, anything that was missing or incorrect was replaced immediately and you cannot ask for more."
• "The oak wood surfaces are good quality."
• "Great quality kitchen and good experience."
• "We recently purchased the shaker chalk white kitchen with oak lodge worktop and we’re thrilled with it."
• "Everything has worked perfectly and no sign of any poor workmanship in either the fitting or the quality of the cabinets which have been very well made."
• "It is well made and nicely finished."
• "We did not use wren's installers/fitters but a carpenter of our own. He has installed many kitchens from leading competitors and was impressed with the quality of the units and how well it fitted together."

Cons:

• "One corner unit was supposed to be delivered flat packed. Still waiting for the corner unit 3 weeks later!"
• "Kitchen is nice enough but we had to get a lot replaced including the tap which was completely not functional."
• "If you buy a Wren kitchen, know that you are overpaying to compensate for all the damaged and replacement parts they send out."
• "Zero aftercare with broken latches and missing shelving."
• "Some of the items sent through was damaged and missing."
• "UPDATE - Wren have again sent the unit fully assembled instead of flat packed. Now I have to wait another week, no confidence in this business at all."
• "Many of the units were badly made, not perpendicular, put together by what must have been a chimp that ran riot with a staple gun."

Design and Delivery

Pros:

• "The area to design your kitchen is very comfortable and private and they accommodate children with a few snug areas and a large TV for them to watch a film."
• "Excellent service. Our designer Jurgita, spent such a long time with us making sure everything was just perfect."
• "The instore designer gives ideas and suggestions to the space you have and what would work well."
• "Delivery was on time and professional with no missing or damages items."
• "We had some building delays and the team at Guildford were helpful and accommodating when we had to postpone delivery dates on at least 3 occasions."
• "The delivery guys were brilliant with moving all our kitchen units and appliances into our designated area and did it with care."
• "Ordering, payment and delivery were stress free."

Cons:

• "Overall, the experience from start to finish was not good in any way and I would recommend kitchen shoppers to look elsewhere."
• "Be warned, i should have known when i read the bad reviews and was reassured by the showroom it was just the fitters that were sketchy!"
• "Same kitchen different colour. Oh another pet alcove. Not a fan, doesn't mean the kitchens are bad. Just lacks variety in my opinion."
• "Have taken off a star for post installation where trying to resolve snags can be a little ‘hit and miss’."
• "The show room looks great but the service is absolutely appalling."
• "Also the designing was done incorrectly which meant we had go to back to the store in Guildford to get this redesigned half way through fitting our kitchen."
• "Read the reviews about Customer Service, the showroom veneer soon vanishes when problems crop up."