Wren Kitchens Reviews Summary

Design and Consultation

Pros:

• "The kitchen designer in the show room was patience and diligent - offering suggestions and alternatives."
• "We had an excellent designer in the showroom, who was really helpful, knowledgeable and approachable."
• "The kitchen designer was knowledgeable and listened to my opinion as well as offered good advice on what aspects would work."
• "Our kitchen designer certainly knew his trade, he was very knowledgeable and advised us on what looks good and what doesn't and he was spot on!"
• "The kitchen designer John Fox was very helpful in store he showed me the options and I was able to ask lots of questions."
• "Stacey Dyer (Erdington Branch) she was so understanding and guided me through to make the correct choices for our new kitchen."
• "When I went to wrens I was greeted by friendly and helpful staff. I changed my design several times and kept changing my mind. The kitchen designer never got fed up in fact he was very helpful and offered me many ideas."

Cons:

• "Awful communication, Management are useless and have no care or clue what they are doing."
• "Sorry but at this stage I wouldn't recommend them to my worst enemy."
• "Don't be fooled by them - go elsewhere."
• "Need to remember, when they design your kitchen, they said they can make everything for you, but after you pay for your deposit, they change a lot, they can’t do this, can't do that!"
• "The sales team were amazing and it i can’t praise them enough."
• "Spend the afternoon with mark. Pushy, giving deadline on time that I can spend designing my dream kitchen."
• "It was one of the worst shopping experiences of my life and I’m not sure how we got out of there without giving our credit card details."

Delivery and Installation

Pros:

• "The installer arrived at 7.30 am and stayed late and the job was completed in 4 days."
• "Once we’d chosen our kitchen an appointment was made for the surveyor to come and measure up using a laser measure."
• "The fitter that we had was prompt and did a great job of fitting the kitchen."
• "Fitted myself which was straightforward due to the supplied instructions."
• "Delivery date arrived kitchen was delivered only 1 minor part was damaged but the kitchen fitter Lukasz emailed them and the part was delivered within 2days."
• "The fitters were all reliable and hardworking."
• "The kitchen fitter Michael was a miracle worker, fitting the kitchen onto my wonky walls, he was professional, courteous and friendly, he worked very hard doing an amazing job."

Cons:

• "But come the day of delivery only the electrical goods arrived on the Friday prior to the fitting on the Monday."
• "This whole experience has left me feeling like I've been taken advantage of."
• "Don't let this company fit your kitchen! They are happy to take your money but will not repair defects as they arise."
• "Unfortunately, the fitter we had was not very good. Unreliable and his work was not at a good enough standard."
• "Most of the kitchen arrived damaged. I did not order a damaged kitchen Wren have been unresponsive after numerous emails."
• "I have got my kitchen today, there are some units missing and some damaged, but I had my builder here wait for the unit, tried to call the show room, they said need to speak to customer service, called customer service hold on the line over 1hour couldn’t get through!"
• "NO ONE at Wren notified me that £24,000 worth of units were not being delivered."

Customer Service

Pros:

• "I was informed clearly of every stage - everything happened on time and I was supported along the way with calls and e-mails to ensure things were going smoothly."
• "Service we had was also top - not pushy or trying to sell us things we don’t need...just useful advice and things to consider."
• "Mauritzio the consultant was courteous, polite and very helpful."
• "Customer services are hit and miss. Some advisors are helpful and polite, the rest of them don't have a clue what the issue so it takes ages to explain the problem."
• "The young lady on the line, realising how gutted I was sent a replacement as a good Will gesture!"
• "The staff have without exception been friendly, helpful, knowledgeable and utterly efficient at resolving our enquires."
• "Wren’s customer service and efficiency with booking appointments, even when last minute, was superb."

Cons:

• "Their customer service was shockingly poor, and I'm left feeling frustrated and dissatisfied with the entire ordeal."
• "I am very disappointed with wren kitchen, I should check the reviews before purchasing my kitchen from them!"
• "Avoid avoid avoid. Extrotinate prices... What's the point of sitting down with a designer if the end product won't match the design?!"
• "Customer services and compliance manager rude and argumentative."
• "Wren has the worst customer service process especially once goods are purchased."
• "The team at Wren has been so unprofessional."
• "Nobody at the showroom ever answers your emails or calls."

Product Quality

Pros:

• "I am very happy with our kitchen from Wren. The entire experience was straight forward and professional."
• "Absolutely love the kitchen - quality of the units and finish is great and no fake wood grains which had put me off alternatives from competitors!"
• "Very pleased we went with Wren for our kitchen. We didn't have any issues with the delivery and the finished kitchen looked the way it has been designed and visualised."
• "The kitchen arrived and looks absolutely gorgeous. I love my new kitchen."
• "The kitchen cabinets and appliances are top quality, vfm."
• "Quality of kitchen is superb. We are delighted."
• "An amazing place to come and purchase your kitchen... they went through all my options of choices, from door handles to draws to appliances to even the small lighting."

Cons:

• "This is not just one arrogant and morally bankrupt member of staff but presumably an arrogant and morally bankrupt company."
• "Kitchen delivered on time but many wrong units send."
• "Stay away from Wren Kitchen, utter disgrace from A-Z we had our kitchen delivery and install to date Kitchen was delivered with miss parts which are taking Wren Kitchen forever to deliver."
• "My kitchen is less than 6 months old but looks 6yrs."
• "With damaged/ scratched doors, panels, cupboards etc."
• "The measuring team got it wrong Design team got it wrong and when corrections were made, the explanation was poor."
• "No common sense is used hence the reason why items have been missed off my plan."