Premium German Kitchens Ltd Reviews Summary

Design and Customization

Pros:

• "Their attention to detail was perfect."
• "Mukesh listened to what we needed and took our requirements, timings, budget, and taste on board."
• "They both thoroughly explained what they had to offer and listened to everything we had in mind for our kitchen."
• "Mukesh was extremely patient and calm during the times that we were stressed."
• "Mukesh was brilliant from start to finish and we are so pleased with our kitchen."
• "Mukesh designed our new kitchen, which has exceeded our expectations, and we are simply delighted with the result."

Cons:

• "Any small customisation is either super expensive or impossible."
• "PGK can't break down the price because they're not the manufacturer and their systems aren't integrated, so quoting for adding or taking out stuff takes days."

Customer Service

Pros:

• "They were professional throughout the whole experience."
• "Customer service was exceptional and our kitchen looks amazing."
• "The whole team have been superb from initially walking in and chatting to Adela to dealing with Mukesh throughout the whole process."
• "The customer service and quality of kitchen from PGK is second to none."
• "The staff have all the time in the world to talk you through options, giving opinions and advice."

Cons:

• "Long story short, this is not a bespoke kitchen company, they just have more size options than high street retailers."
• "Every step of the way takes days because they have to go back and forth with them."
• "Shaluka never seems bothered by this and is too busy getting clients for their new branch, so it takes me days to contact him."

Installation and Fitting

Pros:

• "Durim, the fitter, was amazing and ensured the installation was done to our satisfaction."
• "The kitchen fitter was also extremely professional and helpful."
• "Durum & his installation team were excellent! They came with passion & drive & fit the kitchen with impressive apt & skill."

Cons:

• "We had a few tricky spaces to work out, but nothing is a problem."
• "There were two units that were slightly damaged and awaiting those to be replaced."

Quality and Durability

Pros:

• "You can see and feel the quality in absolutely every part of this kitchen, and I have every confidence that it will last for many years."
• "For price, professionalism and people, I would not hesitate to use PGK again!"
• "The quality of the kitchen furniture was second to none as well as the appliances."
• "Our kitchen arrived on the allotted date in PERFECT condition."

Cons:

• "The kitchen was delivered with a few minor issues, which were promptly resolved."