D'Wine Reviews Summary

Customer Service

Pros:

• "To me everyone has been patient, polite and helpful. I try to respect every single person if I expect respect."
• "I’ve dropped and collected many Hermes parcels in the mornings and have never had a problem with the nice man at the counter."

Cons:

• "Customer service here was so terrible that it bordered on assault."
• "Would give 0 star. Service is awful, if being honest there is no service at all, only very rude staff."
• "Very rude. They are not helpful at all. They say they do not accept Amazon returns even though there clearly is an Evri machine."
• "Absolutely rude the lady of the store. Avoid at any cost. Does not except Hermes Returns if she thinks it would spam her store and really raises her voice."
• "Extremely rude, they don't even deserve one star!"
• "Shockingly unhelpful and rude. No desire to help or please customers and telephone customer service refused to resolve anything on the phone."
• "The rudest most unprofessional, obnoxious people you will ever meet, I don’t understand how Hermes can work with them, they refuse to give us our parcels under false pretenses."

Parcel Handling and Returns

Pros:

• "Tiny shop, BUT they have many postal-support options (Hermes, UPS...) which is essential for locals to buy and rerun online."

Cons:

• "The people in the store are so rude and unhelpful. I tried to return a parcel using the Evri service and was unsure what to do."
• "Tried to return a parcel via Amazon return service. The old man owner shouted at me, calling names and pushed me out of the shop because I didn’t have a box."
• "Went here with an Amazon return through Hermes and they rejected the parcel very rudely saying that as the box revealed the contents the drivers would steal the parcel."
• "The worse possible place to take a parcel if it’s larger than A4 (or they have taken too many parcels already)."

Shop Environment

Pros:

• "The shop is OPEN during the pandemic, and she’s taking the right precautions, so thank you!"

Cons:

• "The place is dirty, smelly, disorganised and some of the foods they sell are already expired and overpriced."
• "Plus the shop counter is so barricaded up you can’t see them anyway."
• "Over inflated prices and rather smelly shop, avoid at all cost!"