"Dr Nour Dass is the nicest, most patient dentist I have ever had."
"Good and friendly service. Dr Consuela Cazan attended me and explained me treatment options and made sure I am comfortable before and during the treatment."
"Another excellent experience under the dental care of Dr. Sheeja Matthew. Dr. Matthew is very knowledgeable and ready to answer any questions."
"DR Nour Daas quickly put me at ease. She was professional, informative, and made sure to explain everything she was doing during the procedure."
"Dr. Nour and her assistant Romsia were very kind in helping me with my root canal treatment."
"Dr Nour Daas is a true professional who made me feel comfortable and well-informed throughout my appointment."
"Dr. Nour Daas is exceptional in her ability to patiently elucidate every aspect of the treatment process."
Cons:
"I had an appointment this afternoon and the dentist was just horrible! She treated me like an animal but the animal would have been treated better."
"Failed to do root removal on my girlfriend at the time. Triple booked appointments. Rude staff."
"I feel I have been discriminated against."
"Sheeja Mathew said I must see another dentist within the practice as she didn't want to treat me."
"I don't generally review but it has to be said this dental practice is one of the worst i'v been to. Dr Nour was fairly impatient with me during a routine hygiene appointment."
"The dentist here tried to sell me a filling by telling me I had tooth decay."
"The dentist assigned to me was rude and did not make the experience a welcoming one, I am a nervous patient!"
Customer Service
Pros:
"Positive first experience with this dental practice. Booking was easy and relatively painless despite a couple of phone calls from reception to change the time."
"Arrived early and waited in the reception. Easy check in on a digital screen."
"I was greeted by her warm and friendly assistant, Romisa."
"Very happy with the service that my wife (Emma) received from Dr. Eva Loyola yesterday. My wife gave nothing but praise and asked me to write to show her appreciation."
"Friendly service, no long waits, professional treatment with a reassuring and engaging manner."
"Big thanks to Dr Nous Daas for always being very kind and explaining everything so well."
"I've always managed to get appointments fast and everyone is very friendly."
Cons:
"They don't even deserve one star. Reception staff are rather rude because there are never enough of them, so they're under a lot of pressure."
"They never call me and I had to call them on Thursday."
"They won't return your phone calls and after 5 minutes of being on hold you get cut off."
"This place is sooooooo bad. Communication does not exist. They do not answer phones nor calling back after leaving VM."
"I have given up ringing the main non emergency number after several attempts to try to book an appointment, as no one answers."
"Never can get an appointment. Always on the phone for hours and hours then goes to answer machine to leave a voice note and they still don’t contact you back!"
"The person who answered my call was impatient and rude towards the end of conversation."
Facility and Comfort
Pros:
"The nurse assisted me all over the consultation and helped me every time when I need something."
"Quick and efficient check of my daughters teeth."
"The gentle approach and state-of-the-art equipment made the procedure comfortable."
"The treatment room was immaculate and I am very happy with the work done."
"They are very good and talk me through what's about to happen."
"The treatment was very thorough and I felt in very good hands."
"Clean, Tidy, Quiet."
Cons:
"Waited over 2 hours for an appointment."
"No working water machine in the waiting area, air con left on during a cold day."
"They left the door open while operating on a patient and forgot to ask about any medical history before starting treatment on someone who had a heart condition."
"Also the chair had a big gash in it and the foam inside showing."
"Appointment over 30 minutes late, you struggle to get one."
"Well..I have a raging tooth infection and toothache, turned up to my appointment and got refused treatment because my temperature is raised...because of the tooth infection and its spreading."
"The place is just flat no emotion it’s certainly gone down hill."