The Black Horse - JD Wetherspoon Reviews Summary

Category: Pub Birmingham

Address: Bristol Rd S, Northfield, Birmingham B31 2QT, United Kingdom

Phone: +441214771800

Rating: 4.0
based on 200 reviews.

Service

Pros:

  • "I want to thank the team on duty today - especially Laura for their honesty!"
  • "Really nice food (especially the pizza) and the staff are friendly and welcoming."
  • "Overall really great visit. Especially the staff. They were so friendly polite and helpful."
  • "Exactly what you would expect from a Whetherspoons pub. Fast service, great prices and decent meals and drink."
  • "Friendly bar staff although it's always busy."
  • "Staff always friendly."
  • "Staff were great, very helpful, meals arrived quickly and were excellent."

Cons:

  • "No table service and if you try get a servers attention they ignore you several times."
  • "The staff didnt really seem to want to be there and dumped the food and drinks on the table, leaving the tray on the table and not returning until our desserts were taken to the table when they cleared up."
  • "However, we stood in the entrance to the restaurant hungry for over half an hour along with other guests as there were no tables available."
  • "Staff are always chatting while customers are waiting to be served."
  • "The manager was quite rude and unhelpful."
  • "Staff extremely efficient and friendly, food arrived promptly and was very tasty."
  • "Staff were polite and friendly and the place was nice and clean."

Food Quality

Pros:

  • "The meal they replaced it with 'gammon' was lovely but it meant we ate separately."
  • "Cosy atmosphere, now serving great tasting pizza, open fires."
  • "Food usually comes within 10 minutes of ordering unless it's a busy weekend."
  • "Meals came out pretty quickly, were hot,and very tasty."
  • "Food always good, clientele diverse and interesting and definitely good humoured."
  • "Lovely place, great service, food was well cooked and served promptly. Near clean and tidy with cheerful and efficient staff."
  • "Food turned up within 15 minutes and was absolutely amazing best pub grub me and my wife have had in a long time."

Cons:

  • "Had breakfast here. Food was very quick but obviously reheated as it was stuck together."
  • "Extremely poor service family meal ruined by a drunken chav and his scruffy chav mates behind us."
  • "Once again a poor meal, my meal was great but my partners fish was one of the worst I have ever seen."
  • "Several of us had meals that weren't very warm, certainly had better there in the past."
  • "The food was mostly cold, some of it was over cooked, especially the fried eggs."
  • "The food for the third time was stone cold also they had no poached eggs for the Eggs Benedict that I wanted to eat."
  • "Food was good if you like to get salmonella from un cooked eggs."

Atmosphere & Decor

Pros:

  • "Lovely old building with lovely original features, nice and roomy."
  • "Nice beer garden."
  • "Outside seating is very nice by the bowling green."
  • "Lovely old building so glad Wetherspoons has made it into a useful business again."
  • "The interior is BEAUTIFUL a gorgeous historical building its just gorgeous!"
  • "Beautiful old pub - gorgeously decorated, really warm and cosy."
  • "Beutiful old English tavern with a million pound refurbishment done."

Cons:

  • "Complete shambles!"
  • "Poor quality meals happen again and again here."
  • "This place can be loud noisy drunk people, the management should deal with it but don't."
  • "Ruined atmosphere for not only us but also other customers."
  • "Place was overcrowded and no social distancing."
  • "Just a few dodgy characters in here I felt a little uneasy."
  • "Looks like an early 90s throw back, there so much value to be seen in the beauty of this place and it all looks reproduced not authentic."

Pricing & Value

Pros:

  • "Good prices."
  • "Four of us had a main course and drink and the whole bill was only around £32, brilliant!"
  • "Good value and price of drinks fantastic."
  • "The breakfast is really good for how cheap it is."
  • "Cheap drinks and food was lovely."
  • "We was given a huge plate full of food and a rum and coke for £12 each in this current land of price rises We thought this was fantastic!"
  • "Good place for a cheap meal and a drink."

Cons:

  • "Car parking Scam, won't go there again, they didn't give me receipt, and they won't help to write off the ticket."
  • "Received a parking fine despite being under the time limit (??). No proof of being a customer, as I did not think to ask for a till receipt for my drink."
  • "This pub has decided to let euro car parks run its parking."
  • "Had a parking fine for not put my reg in and had a proof I was eating there."
  • "Got a parking fine of £75 - apparently I was not authorised to park… observed from 3.40pm, fine issued at 4.15pm."
  • "Charge a fortune to park."
  • "45 quid I had to @#@#£ pay!"

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