Garden House Reviews Summary

Service

Pros:

• "Service totally amazing we were served by the manager."
• "The staff are friendly and always happy to help."
• "Theresa served us and she couldn't have been more helpful."
• "The staff are very friendly; we were served by Sharon today who was professional and very welcoming."
• "Our server was Sharon and she was lovely and attentive."
• "The service from our hostess Lisa was exceptional."
• "Our waitress Theresa was lovely and made sure everything went smoothly - she's a pro."

Cons:

• "Loved the food, but service was not the best."
• "Bank Holiday Monday and only one person behind the bar? How can management let this happen?"
• "The waiters are lazy… the whole restaurant is empty but they seat u where they want."
• "Tables outside had not been cleared. Overall it gives a poor impression of somewhere that could be really great."
• "The service was dreadfully slow and it seemed to get slower as the place emptied!"
• "The server asked if our meals were okay, I said not and that the steak wasn't good. He said okay, and that was it."
• "Service was slow. Some of the food looked as if had been sitting on a hotplate for hours."

Food Quality

Pros:

• "The food portions were excellent 😍 we were served by Theresa and she was absolutely amazing."
• "Had so many comments on how good the buffet was from my guests and the portions were amazing!"
• "Do check their specials menu... Great value and good food."
• "Food was tasty, well presented and reasonably priced."
• "Food was fresh, reasonably priced and very good."
• "The Terrine and Cheesecake were delicious, so tasty."
• "The food was excellent and very well presented, being good value for money."

Cons:

• "Fish and chips the biggest failure. Soggy under cooked and suddenly tasted more like Pollock than cod."
• "The potatoes were chewy and tasted like they'd been sitting for quite a few hours before being served."
• "Most of the food was cold."
• "However, my mixed grill was terrible. Overcooked, poor quality meat, salty gammon and not enjoyable at all."
• "Vegetarian option for Sunday lunch..... mushroom wellington.... sounds lovely and tasty. It was totally tasteless and pastry was doughy and soggy."
• "Childs pizza was a Chicago town microwave situation."
• "The food was really over priced for what it was."

Atmosphere & Decor

Pros:

• "It's also a comfortable place to be and easy to get to, with loads of parking round the back."
• "Lovely night out with welcoming atmosphere and cheerful staff- enjoyed our food nice generous portion of fish and chips."
• "Lovely building with indoor and outdoor options."
• "Absolutely lovely atmosphere and food."
• "A warm, inviting pub with a cosy atmosphere inside and a lovely beer garden."
• "Lovely venue, great garden area and really friendly and helpful staff."
• "The restaurant has a very nice atmosphere, a relaxing and chilled setting."

Cons:

• "Better organisation and menu management would have made this visit to The Garden House perfect but sadly the day was spoiled by a lack of preparation and organisation."
• "Felt a little lost on arrival, as there were no staff around, nor anyone behind the bar."
• "The tattooed chef and auburn-headed waitress behind the bar looked at us with contempt and sullen faces."
• "The toilets were clean. But, were quite dark and did not smell as fresh as could be."
• "An exterior paint job would be good."
• "Very poor customer service."
• "Being made to feel wholly unwelcome and we left."

Value for Money

Pros:

• "Absolutely fantastic value for money."
• "Was great value for money."
• "Very good value too."
• "2 good meals, 2 scrumptious desserts and drinks for under £40, with the Blue Light card.....Amazing Value."
• "Very reasonable prices for excellent meals and drinks."
• "The food was great and excellent value for money."
• "Wonderful choices of food & drinks of all ranges and the value for money is excellent."

Cons:

• "Portion size ie chips to steak ratio is ridiculous!"
• "For the prices on the menu you could be forgiven for expecting average portions and average quality."
• "The food was really over priced for what it was."
• "The food presentation was 8/10 not bad there, taste 4/10 it felt like some item where taken out of the freezer and microwave!!"
• "The food was really over priced for what it was, and the sides were not well prepared."
• "My fillet steak was fatty, not good for the leaves cut of beef!"
• "My signature hunters chicken was Vile dried out chicken cold onion rings."