St Bernards Grange Reviews Summary

Food Quality

Pros:

• "Very nice food at a reasonable price."
• "The food was good and high quality, good atmosphere."
• "Love this place great place to take kids as there is a little park and benches out side great food I can't fault cooked to perfection every time."
• "The food is very reasonably priced."
• "Great food and atmosphere. Good portions for a competitive price."
• "The food we have ordered has always been nice and very reasonably priced."
• "The food was really good and the children enjoyed themselves."

Cons:

• "Burger was burnt so oil clearly not changed."
• "Batter on fish was wet."
• "Dire utterly dire... First cut into the chicken red raw. Made me feel ill."
• "Waited nearly 1hr for cold, bland food."
• "FOOD IS ABSOLUTELY DISGUSTING!! UNDER COOKED FOOD, COMPLAINED, THEY SENT REPLACEMENT NOT TO WHAT WAS ORDERED, SENT OUT SIMILAR, THAT WAS STILL UN COOKED."
• "Unfortunately the fish was awful, I really couldn't say what the fish was and also the batter was thick and greasy."
• "the food is very bad couldn't eat the steak couldn't even cut through it with a steak knife."

Service

Pros:

• "Staff lovely, friendly and helpful."
• "The lady who takes the food orders is always lovely and accommodating."
• "Super Friendly and efficient staff made our visit so welcoming."
• "Food great staff polite and welcoming."
• "I'd like to give a special shout out to Jake, who is the best waiter I've ever seen."
• "The staff here are always so helpful and friendly, is really is a home from home."
• "Emma T was amazing and made us all feel really welcomed."

Cons:

• "We asked if we could get a dessert as compensation for all the mess around with the food, we were told no because they redid the food."
• "Customer service was shocking."
• "Staff were nowhere to be found."
• "The manageress was called then accused my daughter, of talking badly to the waitress."
• "Staff seemed like they just didn't care and didn't know much about the different food that they brought out to us."
• "When telling a member of staff (girl with ginger hair and glasses) she had a serious attitude problem."
• "Service very slow short of a lot on the menu when making complaint assistant manager didn't want to know as she was taking a break."

Cleanliness

Pros:

• "Lovely soft play with friendly staff and appeared clean."
• "The place is clean and the atmosphere is wonderful."
• "Lighting, artwork and spacing combine to create real comfort and a magical experience."

Cons:

• "Food was very slow coming out table was dirty and sticky had to get a baby wipes an clean it ourselves."
• "Men's toilets are often not kept up to standards."
• "Can't touch doors they are so sticky, tables are not wiped down properly and food over the flooring beneath the tables."
• "Needs a good clean, windows very dirty, paint peeling, holes in seats, toilets smelly."
• "But god it was messy..sat near several tables had not been cleared never mind wiped and there was food on the floor possibly left by the previous incumbent."
• "The only bad point in my opinion is the housekeeping. The Menu cards are dirty and very sticky."
• "Wrong peas came out with fish and chips - given that my friend has an allergy and the plate was not changed and remnants of mushy peas were still on the plate."

Value for Money

Pros:

• "Having to pay full price for a sub standard meal is not right."
• "The menu is your usual pub menu but the food is great and it’s so cheap."
• "The pub itself is great and the food is very good value, especially in this day and age."
• "Food took a while to arrive, which was understandable but was very enjoyable and great value for money."
• "The party was lovely, really good value for money."
• "For a cheap family friendly restaurant this is good."
• "The food is very reasonably priced and a lot better quality than it used to be."

Cons:

• "sadly the gluten free menu was a little disappointing."
• "We spent £70 on bad food and service!"
• "Unfortunately portion sizes are not great for the price."
• "Food prices have understandably gone up but at the same time portion size has gone down and presentation leaves much to be desired, even for pubfood standards."
• "They need to look at sizing and prices cause someone paid extra money for a better steak and got less it was an absolute joke honestly!!"
• "paid £144 for a 3 year olds party at the fuzzy eds fun house for it to be open to the public at the same time and have bigger children ruin it."
• "Food was definitely not up to the high standard that the site says at all."

Atmosphere

Pros:

• "They even had the funhouse open for the children which was fantastic."
• "The atmosphere was great chilled and family friendly."
• "It's a great family pub, with some outdoor space for the kids to play and get fresh air."
• "The pub has a friendly welcoming atmosphere was busy but still gave excellent service."
• "Typical pub/restaurant with an adjoining wacky warehouse. Also, there is nice outdoor spaces, the main one with a good play area for children."
• "The cosy atmosphere is fabulous, staff very friendly and helpful."
• "For me the Grange provides a real inviting, welcoming atmosphere."

Cons:

• "Normally this is an amazing pub but today was a let down I'm afraid due to the sheer amount of families with parties of children."
• "Can be a little busy in the summer and when sports are on TV."
• "If you want to let your wife and family have a meal and have to be pestered by children running around your table chasing each other and listen to their parents' foul language then this is the place to go!!!"
• "Used to be great but this is no longer a family pub. Drug use is frequent on the premises."
• "I am generally surprised that shots of alcohol are allowed within the kids area."
• "The parents were allowing their kids to shout and swear at one another in front of the younger kids."
• "However, when they put something on special like today can I ask be more specific on prices £2 bunny castle £2 face painting but it did not say you would only get 16 minutes on bouncy castle then pay again to go again."

Facilities

Pros:

• "Had our son's bday party here at Fuzzy Eds. Well organized by Donna and Jade which helped us to concentrate on welcoming the guests and spend time with them."
• "I have a great time here whether I come with my daughter and use fuzzy Ed’s or bring the family out for meal or going in to the bar to watch sport and taking out the mrs to the entertainment on a Friday night."
• "What a fabulous experience! me and my husband came in the other day for a quick bite to eat on our way through Birmingham and couldn't believe the service, the food was excellent."
• "The children had a fantastic time and it is good value for money."
• "There is a wacky warehouse kind of thing for the kids and an outdoor park for the kids too."
• "Great food, excellent service from staff every time I go."
• "Children had a great time, party package was great, including food, party bags and a cake."