Toby Carvery Lower Earley Reviews Summary

Service

Pros:

• "Service was excellent as always."
• "The staff were very friendly and welcoming."
• "Our waitress, Hannah, made us feel very welcome as soon as we arrived."
• "The service was great with the waitresses and the chef was very friendly and we felt very comfortable during our meal."
• "We were blown away but the attentive service of Emily!"
• "Service was very good!"
• "Our waitress was attentive 10/10 on her part."

Cons:

• "Service wasn't bad as much as fairly non existent - nobody took our drinks order without being flagged down and I had to ask 2 different people for the bill."
• "Service was slow from the moment we walked in."
• "Worst service I have ever had in any pub or restaurant. Our waitress kept disappearing."
• "Waiting to clear our plates and order dessert took far too long."
• "Btw Toby carvery - you need someone keeping an eye on the front door - we were waiting ages and we pre-booked a table."
• "We were charged for the standard size carvery on the bill, the waitress forgot our request while ordering."
• "We had 3 children from 2 - 7 who got very agitated as took so long for our initial order to be taken."

Food Quality

Pros:

• "Food is always beautifully cooked (moist turkey, beef cooked to perfection)."
• "The food was delicious had a really lovely dinner."
• "Food was delicious, hot and well prepared."
• "Safe, dependable, traditional British Sunday roast that's served every day and done well."
• "Great Roast at great value."
• "Food was yummy."
• "The food was generous."

Cons:

• "Sadly the Yorkshire puddings resemble polystyrene when one cuts into them."
• "The hashbrowns were hard and seemed old."
• "the quality of the sides here are just sub-par"
• "the gammon was far too salty"
• "The Sausages were undercooked & tasted of nothing."
• "The only downside was that the elderflower soda was very much more soda than elderflower, to the extent that I could barely taste the elderflower."
• "The food was outrageously expensive for what we ended up not eating."

Cleanliness

Pros:

• "This is the best Toby I have been to. Clean, tidy, bright."
• "The restaurant was clean and tables cleared promptly soon after guests left."
• "Clean tables"
• "Very tidy, toilets were spotless."
• "The place is so clean and the whole experience was perfect."
• "The restaurant lovely and clean."
• "Restuarant was clean"

Cons:

• "You are likely to get a glass with lipstick on and tables are always filthy."
• "After looking around I was a little concerned that the walls were stained with remnants of splattered food and dirt... I made a visit to the toilet and noticed that this seemed normal as there was a splatter of 'you know what' on the back of the toilet!"
• "The plates provided were visibly dirty, and the one I eventually received left my hands greasy."
• "Food was lovely. However the disabled toilets were not nice and had mould/damp in them."
• "The restaurant was clean and tidy."
• "Toast area was clean"
• "Overall food was nice, a decent portion of meat on the plate. Potato was ok, swede was very nice, carrots were like concrete."

Staff

Pros:

• "Always accommodating, the management are good."
• "Kirstie is a delight and the other young girl who has served us quite a few times now is a joy."
• "The manager on duty made me welcome"
• "Staff seem pleasant and helpful"
• "staff were friendly"
• "We were served by Jen who was absolutely fantastic, she’s an asset to Toby carvery with her warm welcome and lovely smile."
• "Jenny L was our server and she was so attentive, professional and really helpful!"

Cons:

• "The staff's demeanor was unfriendly and not very approachable."
• "Service on our allergies was non existent, no regard was given to our severest allergies."
• "The customer service from the management needs a lot to be desired."
• "staff looked at me but didn't say anything"
• "The only thing to improve was the gentleman who’d shown us to our table, he was very blunt and didn’t show very professional service."
• "Your management won’t initially listen to the customer and straight away are on the defensive."
• "It’s a zoo in the evenings. Staff run around giving each other piggy backs!!! Customers get ignored."