Toby Carvery Worcester Park Reviews Summary

Customer Service

Pros:

• "Have just received a call from the manager who was extremely understanding and apologetic."
• "Visited the Worcester park branch and what a difference friendly happy and helpful staff nice and clean food area."
• "Macy was extremely helpful and polite. Despite it being busy she came over on multiple occasions to check that we had everything we needed."
• "Our server Jenna was an absolute star, and in our opinion, a great asset to this business."
• "The manager Charley is always so welcoming and friendly."
• "I just have to say a massive thank you to Abdul the manager who went above and beyond the call of duty."
• "Staff here was extremely brilliant especially the kitchen manager jazz he goes above and beyond."

Cons:

• "This is some sort of joke of a pub. It’s run by 18-year-olds on minimum wages who couldn’t care less about the customer."
• "Our table didn't even have cutlery, when I asked the waitress if she could provide some I received a nasty look and she just plonked them on the table."
• "We were left to seat ourselves and kept waiting a further twenty minutes before someone appeared to take our drinks order."
• "The manager on shift came to the table with a grimace on her face and said 'who sat you here? I’m the manager here', we were pretty shocked by how we were being spoken to by a member of staff."
• "Didn't even see my server to order my drinks and food had to ask another lady from a different section."
• "The restaurant manager (a guy named Abdoul) was a racist and very rude towards us."
• "Service was appalling staff very dismissive and the food was luke warm."

Food Quality

Pros:

• "The food was absolutely outstanding & fresh!"
• "The main roast dinner was good, it was hot and enjoyable."
• "Food was lovely and tasty, nice and fresh and hot."
• "Great food, always enjoy a carvery."
• "Really great food, meat server was very nice and so was our waiter."
• "The food was brilliant, the meat was so succulent it melted in our mouths!"
• "The meats, roast potatoes, yorkies & gravy were absolutely superb."

Cons:

• "The whole thing was awful!"
• "The pasta that is served with the roast I think it’s meant to be mac and cheese however it tastes like plain pasta."
• "Do not eat here between 3pm and 4pm. The mash was hard enough to build garden wall with. All veg was stone cold."
• "The food was really poor quality and the Yorkshire were like glass."
• "The vegetables were disgusting. There was very little choice."
• "The macaroni cheese and cauliflower cheese were very bland, the mac and cheese, was just dry pasta, the cauliflower cheese had zero cheesy flavour."
• "The food was awful it was dry & cold, the meat was tuff!"

Cleanliness

Pros:

• "Very clean with plenty of space an a very nice outside area to relax chill out."
• "The environment is very good, with a clean & tidy set up."
• "Resturant was lovely and clean staff were extremely polite and welcoming also very well presented with their uniform."
• "Lovely place to come for a Sunday roast food was absolute delicious very clean with a great atmosphere and a nice beer garden."
• "The restaurant itself was lovely and clean."
• "Love coming here very clean and tidy staff are lovely and welcoming food tastes amazing."
• "The most amazing thing about this place are the staff, they do not stop! They work their socks off and still have a sense of humour and are so friendly."

Cons:

• "Tables could do with being cleaned better; lots of tables around the bar area had empties on them for hours and had not been cleaned even by the time we were leaving."
• "But to top it all off, there was also a dirty (look like soiled) pair of underwear left in the female toilets."
• "The plates were not clean and super dirty underneath."
• "I did go to the Ewell Toby but found it dirty especially the toilets and food was cold, so we will only come here now."
• "The plates had remnants of dried food on them, and the cutlery felt sticky."
• "The restaurant needs to be cleaned a bit better also as it smelt slightly musty and our table area wasn’t properly cleaned."
• "It was filthy. I understand that it was fathers day and it was busy, but there was empty plates left on window ledges, food on the floor and tables not wiped!"