Beefeater Saffron Walden Reviews Summary

Service Quality

Pros:

• "Service was excellent even though they took their time to bring food to the table."
• "Staff were very friendly and looking to assist in all ways."
• "LOVELY staff, namely Julian and Toby K, were super polite and ensured that we had everything we needed throughout our meal."
• "I didn't get the name of the manager but he was a delight and so so helpful."
• "Excellent service! Michelle couldn't do enough for us! Lovely atmosphere."

Cons:

• "Service was shocking, 3 staff walking around doing nothing."
• "Took ages to get our drinks despite being quiet."
• "When they're busy the service is incredibly poor."
• "Service was very slow took an hour for starter and drinks to arrive then another 40.mins for main."
• "The waitress came to the table with our mains when we had ordered starters first found out she had forgotten to put them through the till."

Food Quality

Pros:

• "Loved the food, especially the vegan breakfast available on my request."
• "Food is as expected for beefeater and quality was good."
• "Ordered the mixed grill which was lovely, steak was over and more medium than medium rare."
• "The steak was chewy, but the cocktails were tasty and cheap."
• "We went for a roast dinner on Sunday. I had the 3 meat main meal and pigs in blankets on the side which was very tasty!"

Cons:

• "Chicken wings as starter were tough."
• "The scrambled egg was like a solid piece of rubber, sausages, bacon, beans were all cold."
• "This was possibly the worst food I’ve eaten in a restaurant."
• "Both meals arrived cold, told server who took them away and re heated them, still not that hot."
• "The roast potatoes were rock hard and slightly burnt, the 'pink' lamb looked like it had been put on a griddle so was no longer pink."

Wait Times

Pros:

• "We were seated quickly."
• "The service was very good when we went, the staff are very friendly and helpful."

Cons:

• "We waited 45 mins for our starters, a further 40 mins for our mains and then 25 mins for dessert."
• "Being a lone traveller there's nothing worse than slow service, waiting an hour for food isn't good."
• "Arrived and was seated. Waited 25 minutes before having to ask someone to take our order."
• "Slow service got cold chips n awful flat fish not as described no beer batter 30mins for plates be cleared."
• "Visited this evening. Restaurant not particularly busy. Front of house staff were friendly but gave rubbish service."

Ambience and Cleanliness

Pros:

• "Nice setting with friendly staff in a clean well presented space."
• "The place was fresh and clean."
• "Lovely smallish intimate beefeater."
• "The restaurant was very clean and spacious, but also welcoming."

Cons:

• "The restaurant appears severely understaffed unfortunately."
• "Quiet hardly anybody in. Service extremely slow."
• "Drinks orders were taken at reasonable time after arrival and didn't take long to get served."