Toby Carvery Buckhurst Hill Reviews Summary

Service

Pros:

• "Service was quick, polite and attentive."
• "Visited this Toby Carvery on several different occasions with my young son who has severe food allergies; we’ve always had extremely good service from all staff who ensured they could cater for him."
• "Excellent meal. Staff extremely attentive and friendly. Food was up to their normal high standards."
• "Emine was amazing, so helpful and even made the effort to bring lighters out and sing happy birthday to me with some other staff."
• "Our server Emina was awesome as always and the carver’s Keeran and Jake was so helpful to all of our group."
• "Craig our waiter was absolutely fantastic and we could see how helpful he was with other customers as well."
• "Our waiter Cameron was Really helpful, friendly and attentive, providing great customer service and care."

Cons:

• "Worst meal that we've had at Toby by far."
• "The waitress is chewing gum, had to wait over 30 minutes to order food."
• "The waitress only actually really showed her face when we were leaving."
• "Unfortunately the food we had adds zero stars (dry potatoes, fatty beef and greasy gravy)."
• "I'd booked the breakfast with santa, there was hardly any breakfast food with lots of people waiting over 20 minutes just for bacon, pancakes or scrambled egg."
• "Service ridiculously slow once I wanted an ice cream for my 7 year old."
• "Our server didn’t give a good service and was only attentive to certain tables in the area."

Food Quality

Pros:

• "The lamb was melt in the mouth and an excellent variety of vegetables by far the best toby carvery I've been to."
• "The food is always up to a very good standard."
• "The food looked appetising. The roast potatoes were very nice and the turkey very moist."
• "The kids' nuggets came out super quick, which was a godsend, and the roasts were amazing!"
• "The food was tasty."
• "The food was delicious and prepared with such care and efficiency, making sure we were given what we asked for."
• "Probably the best carvery I've eaten in about 6 years."

Cons:

• "The portions of meat left a lot to be desired. 1 skinny slice of turkey that was extremely dry & 1 almost see through slice of beef."
• "The gravy was almost empty and the mint sauce was finished."
• "Food was not brilliant, parsnips and potatoes were tepid in temperature, peas were very dried out."
• "Food slopped onto plates and piled high resembling the left overs you would feed to a dog."
• "Food was a little cold, it's a bit hit and miss based on when the particular items have been brought out as to the foods temperature."
• "The food was extremely dry and looked and tasted like it had been sitting there for hours."
• "Food wasn't too bad although they now give limited meats to you and mash potatoes are like water."

Ambiance & Facilities

Pros:

• "The pub itself is cosy and there is a good amount of tables for small and large groups."
• "Plenty of free parking."
• "Lovely interior; well (and newly?) decorated, comfy, spacious, clean and air conditioned."
• "The place had a really nice relaxed atmosphere."
• "The Buckhurst Hill Toby (formerly the Bald Faced Stag) was an excellent venue in pleasant surroundings, with a large car park that was free if you logged your registration when you arrive."
• "Our favourite local place for Sunday lunch! We love it even more after makeover, now we will pop in more often. It’s clean, fresh and decorated with style."
• "Very clean and fresh atmosphere, cozy and elegant place to spend time with friends or family."

Cons:

• "The toilets are ridiculously cramped and smell."
• "Whole place was rather dark and dingy though and could do with a good deep clean and spruce up."
• "Restrooms they are disgusting."
• "Only downfall, food was tepid - maybe due to the time of arrival being 2130hrs."
• "Noisy packed poor service had a table booked that wasn't suitable for us."
• "The whole situation was obviously because not enough staff had been hired (there were empty tables), sheer greed allowing so many take-aways when the kitchen was clearly not coping."
• "Car park had not been cleared of snow or salted."