Maida Smiles Dental Clinic Reviews Summary

Professionalism and Expertise of Dentists

Pros:

• "I can’t express enough how grateful I’m towards the entire Maida Smiles team for helping me achieve a confident smile."
• "Dr. Pedro and his team provided a seamless experience for my implant treatment."
• "I had a conversation with Dr. Pedro regarding the situation described below and we came to an understanding."

Cons:

• "He neglected and didn't provide any information about risks, prevention, future treatments."
• "Be careful if you have Cigna 4 insurance."
• "I was very nervous to pull my ingrown wisdom tooth."

Staff and Customer Service

Pros:

• "Everyone is super nice, helpful and competent. Dentists and hygienists ensure you are comfortable during procedures."
• "Had a very nice experience with the Clinic. The Treatment Coordinator, Cintia was very empathetic and efficient."
• "The staff is very friendly. Samantha was very helpful with booking the appointment and fast replied to my messages."

Cons:

• "Lovely reception team and clinic interior, however, felt that I was being rushed into a treatment after only a very fast examination."
• "Feeling pretty ripped off. Haven't been to them before but booked a 1 hour appointment for a consultation/check."
• "I called the clinic during lockdown. Pedro gently called me back from his mobile number and prescribed antibiotics sent straight to the pharmacy."

Pain Management and Comfort During Treatment

Pros:

• "An amazing clinic. All of the staff are all so friendly and welcoming. It was the first time removing my wisdom tooth without any pain during or after."
• "I’ve had composite bonding at Maida Smiles and my chipped tooth is now perfect, with a completely natural looking finish!"
• "I highly recommend this practice. I am not a big fan of going to the dentist, specially not for a root canal, but they reassured me."

Cons:

• "For me personally I was really shocked on what happened I attended to do a braces appointment however they didn’t check my teeth or do anything really which is quite disappointing."
• "My mother came to do a hygiene however there was a lot of blood and she was in deep pain and they charged even more money and got mixed up."
• "I had booked for a clean and a check up. The appointment was already running late for the clean. I felt the hygienist was constantly trying to upsell to the alternative level of treatment."

Communication and Information Sharing

Pros:

• "Dr Patel clearly explains all options related to any given intervention, as well as their pros and cons, which allows one to make an informed decision."
• "I love and recommend Maida Smiles Dental Clinic to everyone. They are exceptional, kind and make you feel at home."
• "Dr. Ines do Carmo for orthodontic treatment. Ines has been brilliant throughout the treatment; she is incredibly passionate about her work."

Cons:

• "He neglected and didn't provide any information about risks, prevention, future treatments."
• "I had to argue and show them bank statements to get it knocked off my bill."
• "The practice is immaculately clean and bright. Organising the appointments is always simple and efficient. Priscila was amazing with my consultation and subsequent filling."