Address: 2 Berwick St, London, W1F 0DR, United Kingdom
Phone: +442077349009
Rating: 4.5
based on 139 reviews.
Salon Cleanliness and Safety
Pros:
"The salon was also really clean, all stylists wore masks and checked my temperature when I arrived."
"The store itself has always been very clean, trendy and has a lovely friendly atmosphere."
Cons:
"Honestly worth 0 stars! Last Sunday having checked the opening times 12-6pm I wanted to go in for a consultation, however, the door was locked with 3 staff members inside."
Customer Service Experience
Pros:
"Lovely staff very accommodating and happy, Georgia helped me settle into the salon environment that I am not used to at all."
"Also, really enjoyed the salon’s vibe. It feels really warm and friendly there and the background music is on point!"
"Amazing customer service, would definitely go back to Ben for all future colours/ glazes."
"Everyone is friendly and welcoming."
"The salon is in such an amazing location and the team are really welcoming and attentive."
"The vibe is cool, all of the staff that I have encountered have been so warm and welcoming."
"Super friendly service, amazing colours, and when it comes to bleaching they know what they're talking about!"
Cons:
"So disappointing and extremely poor customer service."
"When I tried to come two months after for my colouring etc they treated me in the most unprofessional way!!!"
"Other than that it’s near impossible to get hold of them on the phone."
"It seems more like we can’t do it because I’ve since spoken to other salons who are just as confused as I am."
"I got the impression I didn't fit their hot, young, twenty-something, rich millennial clientele."
"I wasn't offered a salon chair despite maybe one client finishing up and was sat by the door for the entire consultation."
"They have repeatedly cancelled appointments, one the day before and two when I've turned up at the salon."
Stylist Expertise and Results
Pros:
"They absolutely saved my hair."
"Upon his recommendation, I also use Bleach’s home toners that always give me a consistent and perfect result."
"If you're blonde, or going blonde, this is the best hairdresser in London."
"Yurdal is honestly a great stylist, and one I will be sticking with for as long as I can!!"
"Ben was amazing! helped me go pink for the very first time and i have black roots - I was worried about how it would lift…. he did it perfectly and got the colour I wanted."
"I get my hair down by Kay at Bleach London Soho who never fails to give me vibrant hair with amazing undercut designs we experiment with."
"Carl is a wonderful, top professional in his field, and just an all round pleasure to be around."
Cons:
"However, after washing it on the following Sunday evening for the first time after having it dyed, more than half of the colour has come out leaving my hair only very slightly tinted."
"I could tell my hairdresser wasn't really listening as I explaining what I wanted, borne out by the difference between what I asked for and what I got!"
"If I had known this would be the results after only one wash I would not have spent so much money having it done."
"Instead, the hairdresser cut half her hair off. She's absolutely devastated and very upset."
"Came with shiny hair but left with burnt hair."
"But it broke off and now I have a layer of broken hair forming a frizzy halo that will take about 4 years to grow back to the original length."
"I'm disappointed that Bleach clearly didn't take her wishes into account, especially for what seems like a pretty simple job."
Value for Money
Pros:
"Don't let the price put you off because you'll come out looking and feeling stunning, well worth the money spent."
"Bleach is the literal example of 'you get what you pay for'."
"It was quite expensive but 100% worth it!!"
Cons:
"With two full service charges that combined would well exceed £500."
"My totally bill shocked me! My hair is shoulder hair length and thin. I got a Half head highlight with tone color and cut (5 min trim). It was £230 in total..."
"After all that she comes to a bill of £210!!!!!!! It's outrageous."