Address: Watford House Ln, Watford, WD17 1BJ, United Kingdom
Phone: +441923228485
Rating: 4.4
based on 118 reviews.
Gym Cleanliness and Maintenance
Pros:
"The cleanliness and hygiene here are top-notch, and the spacious layout provides ample room to exercise comfortably."
"It's always spotless and Bee and her team are always on hand to help with any questions you may have."
"Everything is very sanitary and clean."
"I came into the gym from 9am this morning and was delighted to see the staff member on shift cleaning down the treadmills."
Cons:
"Very dirty, black mould everywhere and as soon as you step into the building can smell it, it gets stronger as you get up to the gym floor."
"In reality the gym has been in a very poor condition for the past year or so, with machines always being broken."
"Equipment has been out of service for weeks or months. Always no hot water supply. Sauna has not been working for months."
"Horrible atmosphere, dirty machines not cleaned regularly by staff. Smells urine in the changing area."
Staff and Management
Pros:
"From the state-of-the-art equipment to the dedicated and friendly staff, this gym has it all."
"The staff are great and really helpful, and the people training have a positive attitude."
"All of NRG’s staff are friendly, approachable and always make time for their members."
"Been training here for over 5 years now but the staff here are fantastic. Super kind and helpful."
Cons:
"Beware current and future users of this gym. They are bribing members to leave 5-star reviews in exchange for shakers."
"Staff absolutely uninterested in anything apart from building their own social media pages and taking mirror selfies."
"Gym has got some good equipment but always something broken and takes months for it to get fixed. Staff are pretty ignorant and not friendly."
"Shocking experience and professionalism. The manager 'Bee' is incredibly rude and unapproachable."
Equipment and Facilities
Pros:
"Large gym that rarely feels too crowded. The price point is great and I love the engagement with the local community."
"This gym is the best in my opinion, close to my house, and it's £20 per month so it's also a good price."
"Great gym with an amazing range of equipment and free weights that go up to a very heavy weight for those that need it."
"Watford NRG has incredible facilities. From cardio to weights to strength training, etc. Huge variety of equipment and plenty of space."
Cons:
"All of the equipment is worn down, barely any grips for the cable machines, lots of pins to set the weight on machines are missing."
"Equipment always broken (stair master machines ALL broken for months now together with several other machines)."
"The equipments are old and dangerously worn! It wouldn’t be a surprise if someone gets hurt by the free weights."
"CRUSTY, RUSTY GYM! Broken weights everywhere way past their use by dates, uneven floors everywhere, rusty weights."
Value for Money
Pros:
"The only perk is that it’s cheap flexible and close to where I live."
"Been coming here for a year now and have been very satisfied with the experience. Great community great equipment and great staff."
"This gym was terrible I had to cancel a gym membership due to a patella dislocation and still had to pay the membership and then had to pay an administrator fee."
"Quality equipment for the price also respective staff and co-operative."
Cons:
"Waste of money! Too crowded. The equipments are old and dangerously worn!"
"Do not sign up for the 1 month membership. It cannot be cancelled after 1 month and they will hound you, with the threat of debt collection agencies."
"They looted my money though I have informed my cancellation as I was really disappointed with their machinery’s and organisation."
"Avoid at all costs. Rude, obstructive customer service for a less than no frills gym."