McDonald's Reviews Summary

Service

Pros:

• "Chaitanya was so helpful and kind. Service was so appreciated."
• "Very clean and nice service."
• "Great service."
• "I love that they are open very late."
• "Very friendly staff."
• "David was absolutely running the show. He got me and my friend served so quickly and made the whole experience smooth and easy."
• "Staff were polite and efficient, food was hot and very good."
• "Easily accessible, staff super friendly and helpful, especially when helping to find seats for us when I visited with my disabled son in his wheelchair and my toddler."
• "Great friendly staff somehow manage to offset the low class clientele that frequent this place."
• "The people at this MacDonalds Kingston work for their money and they work hard."
• "The staff were very informative and kept to social distancing standards and the food was delicious."

Cons:

• "The wait time was a little long, the cleaners did their job but took quite a while."
• "i am so disappointed in what just happened to me, i have come back from a drink with my friends an encountered such a rude worker."
• "Food was really good. Restaurant was also clean to the mark✅ But there was a manager named “John” who was very rude to me and my husband."
• "The staff here are completely miserable and rude."
• "Service was incredibly poor."
• "The staff member by name Arthur was very rude and unprofessional."
• "Staff was not good, the girl who was at the front was so rude."
• "Every time I use the app to collect food from here it is cold and half the time isn't even wrapped properly."
• "Honestly its a bunch of teenagers working behind the counter at zero MPH."
• "Worst Mc Donalds ever! They never pick up their phones."
• "Staff friendly and helpful... My only complaint is the food, personally i believe it’s the worst McDonald’s."

Food Quality

Pros:

• "Food is better than most other McDonald's I've been to."
• "Just love the flakes over here, and still all the recipes are good though."
• "Foods great but the fact that they wouldn’t let me and my 10 year old cousin off with a penny..."
• "This is a great branch, it's open late and the service has been consistently good on every visit even in the middle of the night with inevitably drunk patrons around! The food and coffee is also good here."
• "What can I say Highly addictive snack thanks to all the sugar and salt crammed into every bite."

Cons:

• "The food was a little on the dry side and the Big Mac was stacked awkwardly."
• "Really disappointing, waited ages (in excess of 40 mins) for special order, when it arrived burger tasted like cardboard, chips cold, no milk shakes!"
• "The food was cold and looked like it had been through a nuclear war then been driven over by a tank."
• "Food not cooked - particularly the chips."
• "Meanwhile, the chicken nuggets had something black inside of them."
• "The breakfast muffin was slightly burnt yet they serviced it, hot chocolate tastes like water."
• "We had the big mac with bacon, and it was not at all what we were expecting."
• "Food always seems cold, and it just doesn't feel like convenience fast food anymore!"

Cleanliness

Pros:

• "This restaurant is always very busy as in Kingston upon Thames lots of visitors come to shop everyday and the bus stop is just in front of it. Very clean and nice service."
• "Toilets are often clean (unusual for McDonald's)."
• "Tables are clean and ipads for the kids are great."
• "Nice and clean during the current situation, ordered food at the machine and took the number to the table, servers brought the food and had masks on."

Cons:

• "I have never seen a more disorganised and dirty place in all my life."
• "the toilets were in a disgusting state."
• "Toilets are closed up stairs, the disabled toilet lock does not work."
• "Toilet Torture: WARNING if you use McDonald after 7pm you will have a longer wait for the loo."
• "Once I had order our meals we went upstairs to find all tables dirty not full of rubbish but pure dirt and grime."
• "Queue was disorganised. Waited a long time for meal for family of 5. Drinks were cold."
• "Add to that cold food, grubby surfaces and lighting that made you feel like you were sitting in a dirty fridge."
• "Then there's the issue that even when it's very busy they never open upstairs so downstairs is packed out and hard to find seating and as for the toilets, as the upstairs is closed this means there is only access to the one disabled toilet downstairs which over 50 are having to share."

Ordering Experience

Pros:

• "Always a bit of a queue but they're very quick getting through orders."
• "Long lines but fast collection."
• "The self service points make for a much quicker ordering process and the table service is a huge help!"

Cons:

• "Complicated, you have to order through a terminal, and it keeps asking if you want more items."
• "Went early morning for breakfast. Ordered from a self service till and the print out function was not working."
• "We had to wait over 20 minutes for 2 coffees."
• "Takes ages to get your food, you have to stand with a load of shouty kids."
• "absolutely awful, it took me 25 minutes to wait for an oasis."
• "Every single item cold, paid for dip but was missing, paid for 2 meals and BOTH the chips were missing!"
• "Ordered dinner with them yesterday night through Uber Eats... Fries arrived cold."
• "Order screen doesn't work so people not sure when orders ready."
• "Instead of giving food out as ordered it was whichever order that was in front of them."
• "Every time we have always had an issue with the order we place and then the order they actually give us which is always wrong!"
• "Ordered on Uber eats about 15 times over the past year. Normally get 20 nuggets with sweet curry sauce. Out of all the times we've ordered, I think we've received sweet curry sauce twice."