Currys Reviews Summary

Customer Service

Pros:

• "He provided excellent customer service."
• "The staff at Currys were knowledgeable and helpful during my visit."
• "Received great customer service from a young black man named Michael."
• "Service was brilliant! I’d been mucked about by the telephone customer service and given wrong details by someone who refused to take any responsibility for my query, but the guy at the Colliers Wood branch spotted my frustration and went above and beyond to sort matters out."
• "The staff were excellent very polite and dealt with my queries very professionally."
• "Excellent customer service by Naz and Stephen."
• "Stan was professional friendly and very helpful, he was patient with me and ensured I got the product that is just perfect for me!"

Cons:

• "I have bad experience with Currys Delivery!!!!"
• "Worst customer service and very rude customer agents in Collier’s wood Currys pc world."
• "Very very poor customer service. I was waiting in queue to collect my repaired laptop for substantial amount of time (30+ minutes)."
• "Absolutely disgusting customer service, ordered an Apple Watch to be delivered to the store on Friday afternoon, not had an email to say it has arrived but 3 conversations with customer service have confirmed it is here."
• "The worst customer service we have experienced. Waited over an hour on a queue."
• "Terrible customer service, probably due to lack of staff."
• "The customer service was horrible, was left standing and waiting for 20 mins."

Staff Attitude

Pros:

• "I was welcomed by a young man named Harveen who helped my son pick the best machine."
• "A very nice employee called Robin took over."
• "Staff were very helpful and understanding in the way they served my special needs daughter."
• "Honestly, Miss Nazanin has been such an amazing help, had a lot of patience to show me around and answer all my questions in such a professional and kind manner."
• "Fantastic experience. Great store with amazing people working for currys."
• "Jay was a very helpful person and I give him a 10 out of 10 for his service."
• "Fella I delt with was knowledgeable and very helpfull."

Cons:

• "Everything is so messed up, for instance the keyboards doesn’t have keys…"
• "Never a pleasant experience shopping here."
• "Staff member called Said lied to me that the item is out stock in the shop while another staff member just confirmed that the item is available."
• "Avoid, avoid and AVOID! The worst store out of the franchise."
• "A massively rude little man, posing as a security guard, snatched the receipt out of my daughter’s hand."
• "The sales person was totally not interested to answer any of our queries."
• "Some staff were just standing around doing nothing."

Product Availability

Pros:

• "If you have clear ideas, find interesting products at the right price."
• "They have a good variety of products and sometimes good offers."
• "Currys also provides additional services like installation and setup assistance for larger appliances or home entertainment systems."
• "There are a lot of things on display so that's great."
• "Prices were quite good and we managed to find all the things we wanted."
• "One of the highlights of Currys is their competitive pricing and regular promotions."
• "Whether you're looking for a new smartphone, a laptop, a television, or even smaller accessories like headphones or cables, Currys has it all conveniently displayed."

Cons:

• "The service in this store is so poor that I almost wonder if they are a front for some other business. Nothing on the floor is in stock."
• "They checked for the item and I was told they did not have it in stock nor did any other nearby store."
• "Poor stock levels. I can't remember the last time I was able to find something that was actually in stock."
• "They never have the advertised stock in store even though it states in stock on the website."
• "Products on display are not in stock."
• "Although they didn't have the laptop I wanted in stock, or in warehouse, I chose an actual computer."
• "Went to buy laptop after an hour talking to rep got it down between a choice of 2 only to be told they had none in stock."