Currys Reviews Summary

Customer Service

Pros:

• "The car phone warehouse staff were really helpful (and patient) whilst my daughter selected her phone and accessories."
• "Mariam who served me was very friendly, she spoke to my children and was very well mannered."
• "Omg the both staff 121 Remmi and other staff who I can reoccur her name that attended to me were awesome. Great customer service satisfaction I got from these both lady."
• "Customer service provided by Dilipsingh and another staff member which I didn’t got the name of was exceptional."
• "We came in to buy a mobile phone and was served by Mansi. She couldn't of been more helpful if she tried."
• "Great service, staff had good attitude when asking questions about the product I wanted to buy."
• "Really helpful, took the time to sort all my issues out."

Cons:

• "The lady manager was very rude."
• "One of the staff members was incredibly stupid he was chitt chatting with the customer while serving them."
• "The employees were really unprofessional and are arguing who will take the TV along with the manager to the car."
• "The customer service here is apalling, less than 5 people in the whole store yet not a single person at the till for 5 minutes."
• "Their click and collect is awful."
• "Very poor and rude service by Naeem."
• "Customer service very very bad. If you have to refund something good luck, staff there are busy chit chatting instead of helping out."

Store Experience

Pros:

• "The shop was not crowded which made the entire experience rather pleasant."
• "Have been a few times during lockdown click and collect, always easy and quick."
• "Theres a gaming centre, you can test the items before purchasing and you can even play car simulator on a real logitech car wheel system thing."
• "Retail park location close to leyton stn therefore good transport links and ample parking Asda super store and clothes stores nearby currys usual selection of electronics helpful staff some goods available for takeaway straight away."
• "Friendly helpful staff, we were served by Leona, you don't feel hassled as we walk around."
• "Came here to pick up an item I ordered online. The click and collect bays are very convenient."
• "Has everything you need tech related."

Cons:

• "Poor selection of laptops, most of which have different prices to the website and are faulty on display."
• "Absolutely waste of time, short staff, had to wait for about 20 minutes to find a staff who can serve in appliances side then another 15 minutes to get Washing machine from warehouse."
• "An awful place to go and shop."
• "Pretty terrible experience, knew exactly what I wanted walking in but couldn't find staff to remove it from the secured storage."
• "This store is way too tech focused."
• "Very bad customer services i was going to buy a washing machine it's was quite in shop they ask me to wait after 45 minutes."
• "The shop floor was basically empty with empty racks and shelves everywhere."

Product and Services

Pros:

• "I'd say the Sales team are just top notch here, especially the one whom works in the Camera section."
• "I would like to give Marwa and Zara a big thank you for fully refunding me after a laptop I purchased became faulty."
• "Manager called Rees sorted out my faulty laptop issue. He sorted out another replacement."
• "I bought another item from Currys PC World and I am happy with it."
• "Helped me pick out a lovely Ninja Air fryer and took his time to explain to me its features."
• "Asif customer service assistant went an extra mile he ordered the cake mixer online, he has good customer service, he is very friendly and knows how to treat his customers."
• "My laptop was returned to me not only repaired but so very very clean it's like having a new laptop, amazing and they did not wipe it either!"