Currys Reviews Summary

Customer Service

Pros:

• "I tweeted Team Knowhow and I got an immediate response and my refund processed promptly."
• "Professional team even when on skeleton staff!"
• "For Google home gizmos they often have the same deal as google which is excellent."
• "Kwame... advised me doesn't work in sales but assisted me in finding the monitor I required!"
• "Very good experience and service received."
• "The staff here was very helpful indeed. I was choosing a new washing machine and tumble dryer, I did not feel rushed."
• "Everyone I interacted with was friendly and professional and made an awkward transaction a breeze!"

Cons:

• "As a disabled person it was humiliating experience to wait for more then 30 minutes when staff was ignoring, discriminating."
• "To be avoided at all costs! Customer service is non-existent and management response to complaints is flippant, dismissive and unprofessional."
• "Big store. Absolutely horrific service."
• "Popped in to look for a tablet for my daughter who needed hers replacing. Walked around asked a member of staff where the amazon tablets where he said 'somewhere over their' and walked of! Clearly lack of customer service."
• "Staff scatter if it looks like they're going to have to serve someone."
• "Unfortunately, neither staff could help me."
• "One golden rule in sales: If a customer has queued one time round downstairs they should get the help they required or at least NOT need to queue again."

Product Availability and Stock

Pros:

• "The store is big and has variety of products."
• "Curry's PC world is one of the biggest super store where you buy everything from smart TV, hi-fi system, washing machine, computers to the most common household appliances."
• "Vast array of product ranging from electrical homeware devices such as microwave, fridges and televisions to phone and accessorise and laptop and printers and scanners."

Cons:

• "Virtually nothing actually in stock."
• "The Staff did not have any knowledge about the product and felt like a game of Chinese whispers where one staff asks another and so on."
• "Expensive most things you can get cheaper elsewhere."
• "Good prices and good items, but the staff, that's a joke, a proper joke, they do t have knowledge of the tech."
• "High tech but it comes at a high price as well."
• "Many categories from kettles to macbooks, however limited selection."
• "Not much choice of desktops, and most laptops are under-powered for what they're sold for."

Staff Attitude and Professionalism

Pros:

• "The team is supper friendly and they helped so much."
• "5 stars for customer service. Hayley consulted with Conrad and the duo immediately resolved my problem and I can't praise them enough."
• "Brilliantly efficient experience."
• "The staff is friendly and helpful."
• "I was warmly greeted on entry by Trainee Cameron who directed me to the right section."
• "Big thank you to customer service Conrad. Had a few teething problems with my new fridge freezer. This gentleman really went above making sure my problems were solved."
• "Fantastic customer service at this store - I was one of only two people waiting for the Help Desk and another staff member came over from the floor to offer their aid."

Cons:

• "Very very rude manager and security guard. The manager was unprofessional."
• "These Company is a Joke. In store no staff, need to waiste you time if you want someting."
• "He came across as one of those managers/supervisors who lets their authority get to their heads and end up poorly managing staff as a result."
• "Should be ashamed of themselves."
• "Terrible customer service for phones department. The carphone warehouse department is severely understaffed."
• "Worse customer service at currys I ever came across. Not that busy, but you have to literally beg to get serve."
• "The person at collection point behaved impatiently and like she was annoyed that I approached her."