Address: The Arcade, Westfield stratford city, London E20 1EQ, United Kingdom
Phone: +442082772200
Rating: 3.9
based on 518 reviews.
Customer Service
Pros:
"Today Rebecca bent backwards to help me sort out an issues with my Apple Watch. Her customer service skills are second to none and all her efforts are accompanied with a smile and good humour."
"I then wanted to trade in my old phone which was no issue and I was taken over to another member of staff who could help with my issue and they did, extremely quickly, which is always nice."
"I truly love the top notch friendly and very professional customer service from all staff I’ve received from Apple store in Stratford."
"The staff were fantastic and talked me through everything."
"The Apple Genius that helped me was very knowledgeable and efficient."
"So grateful to the lovely staff at this store who are always a pleasure to deal with!!"
"I had an amazing customer service experience today. This was by far the best customer service experience I’ve ever had in any Apple Store."
Cons:
"Will never buy an apple product again, not because I do not like theirs products but because of their incompetence and outright lies regarding the damage they have caused my phone."
"The store obviously cannot handle the number of people who are visiting it."
"Very poor service, unreliable and unresolved."
"I've been also badly treated in this store by Ricky the Store Manager dry and not friendly approach, didn't even understood the problem took it on wrong tack rubbing that I don't know how to count pointing on his fingers and intimidate me, taking the conversation in wrong way, not even understanding the problem also mislead me so the other stuff need to correct it."
"This store makes me regret buying apple products and if I were Tim Cook, I’d be embarrassed to have such unprofessional people represent the company."
"The manager will continuously make his best effort to not let you finish your sentence."
"Simon is extremely rude and unprofessional: Booked an appointment to fix my screen, arrived 30mins early for my appointment, Simon came out and told me I’ll need to pick up my phone next day contrary to information I got from other team member initially, terrible customer experience, very unhelpful, arrogant and kept talking over customer."
Store Environment
Pros:
"Really nice store, futuristic."
"The Apple Store is a technological haven, buzzing with innovation and sleek design."
"From the moment I walked into the store, I was greeted with exceptional customer service."
"This is a huge Apple store and the staff are usually very helpful. They try their best to help you."
"It really is like stepping into a whole different world I was playing with the new iPhone 14 Pro Max given half a chance I'd buy it if I had the money."
"Went to Apple for the first time and had an incredible experience."
"One of Apple's largest flagship stores - probably next to their Regent Street store."
Cons:
"The store is just too overwhelming for your senses and just don't accommodate for customers with different needs."
"The store was too loud for my liking, but that’s just my personal preference."
"Store is always chaotic and you end up waiting for a while."
"The service here used to be ok. However, in the store today & it is absolute chaos, no organisation."
"This store is a neurodivergent nightmare. There is no till or obvious place to go to get help or make a purchase."
"That apple shop is a joke. It is always crowded."
"Probably my least favourite store. Way too many people and not nearly enough staff."
Product & Service Quality
Pros:
"Best place for genuine apple products."
"I am very happy to get iPhone 13 Pro Max handset."
"Even when buying any new products, the staff do a great job of explaining all the functionality and finding the right product for your needs."
"The Apple Genius that helped me was very knowledgeable and efficient."
"The staff is knowledgeable, friendly, and helpful, and they are always willing to answer any questions you may have."
"They have good service and the workers tell you the specs and what you need to know about the product."
"I had an issue with my old macbook and since it was a known issue by Apple, they were able to repair it free of charge."
Cons:
"I can't give it five stars... They were unable to answer the phone even through Apple Support."
"I took my phone into the store to fix an issue with low volume. When I received my phone back it had multiple new issues."
"After weeks of hassles with apple been sent to Apple Store and got email that clearly to go and get replacement iPhone but when I went there they again gave me my old iPhone which they repaired but on Apple email wrote replacement."
"The new battery is not working adequately. Discharges by noon. Turns off at 20% charge."
"The genius staff lied about my repair then the engineers tried to charge me 700 to replace a keyboard."
"I have been there multiple time for a problem of power and battery, I’ve spent £500 back in June 2022 only 7 months ago gave me 3 months warranty, after 5 months same problem, and need to be changed a logic board, other £369."
"Purchased USB Lightning cable, was given a USB C charge cable."
Accessibility & Inclusivity
Pros:
"I then wanted to trade in my old phone which was no issue and I was taken over to another member of staff who could help with my issue and they did, extremely quickly, which is always nice."
"Arrived late to apt (got my times mixed up) however front hse staff however they added me back onto lost & I was directed to Genius table. Waited 20m & got EVERYTHG sorted within 15m."
"Opted for life long protector screen that was fitted by Thomason who was really polite, friendly & very helpful."
"I was helped by Josh who was patient, kind and friendly throughout even though it took a while to erase and reset all of the devices!"
"I was very pleased today with my visit. Not only everyone was so explanatory, friendly and helpful, but they fixed both my phones."
"I had an amazing customer service experience today. Jagx was attending to me. He helped me fix my watch, airpods and phone. He was so kind!"
"I was helped by Laura, a wonderful Genius who patiently helped me despite my machine being very slow and taking a very long time to even load up."
Cons:
"There needs to be a quiet corner where people with disabilities have a conducive environment to function."
"The store is just too overwhelming for your senses and just don't accommodate for customers with different needs."
"This store is a neurodivergent nightmare. There is no till or obvious place to go to get help or make a purchase."
"After about 10 minutes, a shop assistant named Mohawi (I hope I am writing correctly his name) came to me and rudely and unpolitly asked me to get up from that chair and to leave that table (where no one was sitting at the moment) as it was reserved to customers who buy only."
"Not very engaging, no one asked if I needed help even when I was clearly searching for an item."
"Used 'Express' collection, arrived in allowed time-slot with a few already in queue. Only ONE staff handling all collections!!!"
"If you have issues with apple products please do not go to Stratford Westfield Store."